Care Access
Healthcare
CentralStudyCoordinator-Retention
Neural analysis suggests this role is
optimal for Mid candidates.
“Central Study Coordinator- Retention at Care Access. Skills: clinical research, patient education, patient retention, virtual consenting, pre-screening, lab result interpretation, study matching, participant engagement. Educate participants on lab results. Educate and prepare participants on potential study opportunities”
Industry & Context.
Apply critical thinking to evaluate a participant's potential eligibility for a specific study
Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router), less than 10% travel requirements, Occasional planned travel may be required as part of the role, The ability to use keyboards and other computer equipment.
What They're Looking For.
Must Have
At least 2 years of relevant clinical research experience, Experience working on high volume screening studies, Experience with patient education and retention
Nice to Have
Fluency in Spanish is a bonus
What You'll Do.
Educate participants on lab results
Educate and prepare participants on potential study opportunities
Assess if a patient is understanding their results
Balance a high volume of calls
Build rapport with participants
Manage patient-facing work
Understand and identify participants who require more or less engagement
Interpret patient lab results and medication use
Evaluate a participant's potential eligibility for a specific study
Communicate with participants during routine check-ins
Analyze and understand study protocols
Manage participant referral work
Escalate potential issues
Follow program guides
and other written instruction regarding escalations
Document all patient interaction appropriately
Perform the Informed Consent process with participants virtually
Complete signatures using the e-consent platform
Manage participant communication via a call center software
and other platforms and systems
Assist participants who call into the central line
and maintain participant activity in a dedicated tech management system in real time
Perform quality checks for self and others
Work effectively and efficiently with other CSC-Rs
and provide feedback/input on the development of education materials for the program
Identify and implement new ways of retaining and engaging potential study participants
Complete ongoing trainings and adhere to system access guidelines
Speak about studies with patients in a manner they can understand
How You'll Work.
Team & Collaboration
Work effectively and efficiently with other CSC-Rs, physicians, and sites; Collaborate, review, and provide feedback/input on the development of education materials for the program
Communication Scope
Effective communication over phone (proper speaking volume, clarity, speech cadence); Ability to communicate the basics of clinical research related to patient education
Full Job Description
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes a Difference The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to sharing and explaining lab results, conducting virtual consenting appointments, and pre-screening participants for specific studies. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expe
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