ASSPL
Logistics
CentralFlowLead,INFCCentralFlowTeam
Neural analysis suggests this role is
optimal for Lead candidates.
“Central Flow Lead, INFC Central Flow Team at ASSPL. Skills: Workflow management, Fulfillment operations. Manage workflow of order across multiple processes. Manage customer experience”
Industry & Context.
Diving deep into data; Crunching numbers
Mandatory night shift schedule, Odd or long hours if necessary
What They're Looking For.
Must Have
1+ years Microsoft Office products and applications experience
Nice to Have
English language proficiency
What You'll Do.
Manage workflow of order across multiple processes
Manage customer experience
minimizing fulfillment cost
Communicate workflow status with Operations Managers and Area
Escalate Customer Experience risk
Act as advisor to FC operations and senior
Facilitate communication between multiple areas of the operation
Provide operational insights to the Amazon Fulfillment Technology
Work with Amazon Fulfillment Technology team to develop
Manage flow settings for multiple process paths in
Understand boundary of responsibilities between Operations and Central
Execute outbound flow operations
Communicate Customer Experience risks and performance opportunities to
Execute and develop shift plans based on FC
Adjust shift plans as variables change
How You'll Work.
Team & Collaboration
Communication with Operations Managers; Communication with Area Managers; Collaboration with Amazon Fulfillment Technology team
Communication Scope
Communicate workflow status; Communicate Customer Experience risks; Communicate performance opportunities
Full Job Description
Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours. Responsibilities · Manage the workflow of order across multiple processes. · Manage customer experience while minimizing fulfillment cost across multiple FCs. · Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. · Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC. · Facilitate communication between multiple areas of the operation. · Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations. · Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan. · Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management. · Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. · Execute and develop shift plans based on FC operational requirements and
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