ASSPL
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
CentralFlowLead,INFCCentralFlowTeam
Neural analysis suggests this role is
optimal for Lead candidates.
“Central Flow Lead, INFC Central Flow Team at ASSPL. Skills: Volume management, Workflow optimization, Customer experience. Manage the workflow of order across multiple processes. Manage customer experience”
Industry & Context.
Diving deep into data; Crunching numbers
Mandatory night shift schedule, Odd or long hours if necessary
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Work 40 hours/week, and overtime as required
Nice to Have
Languages Known: English
What You'll Do.
Manage the workflow of order across multiple processes
Manage customer experience
minimizing fulfillment cost across multiple FCs
Communicate workflow status with Operations Managers and Area
Escalate Customer Experience risk
Advise FC operations and senior operations team based
Facilitate communication between multiple areas of the operation
Provide operational insights to the Amazon Fulfillment Technology
Work with AFT team to develop advanced and
Manage flow settings for multiple process paths in
Understand the boundary of responsibilities between Operations and
Execute outbound flow operations
Communicate Customer Experience risks and performance opportunities to
Execute and develop shift plans based on FC
Adjust shift plans as variables change
How You'll Work.
Team & Collaboration
Communication with Operations Managers; Communication with Area Managers; Work with AFT team
Communication Scope
Workflow status communication
Full Job Description
Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours. Responsibilities · Manage the workflow of order across multiple processes. · Manage customer experience while minimizing fulfillment cost across multiple FCs. · Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. · Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC. · Facilitate communication between multiple areas of the operation. · Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations. · Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan. · Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management. · Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. · Execute and develop shift plans based on FC operational requirements and
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