CenterOperationsSupervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Title:** Center Operations Supervisor **Company:** Oak Street Health **Role Description:** Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care. **Core Responsibilities:** * Support front desk coverage and contribute to service teamwork * Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences * Monitor provider schedules daily to ensure smooth flow of patient visits * Manage the transportation schedule to maximize company resources and delivery on a positive patient experience * Complete daily operational rounds to confirm foundational activities have been completed * Monitor outstanding work queues, checklists and other performance indicators * Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed * Help maintain the welcome space and community room to promote a positive patient experience and support growth * Own facilities management to keep the center safe, clean, and functional * Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists * As invited by the practice manager, support the recruitment, hiring, onboarding,