Conviva Senior Primary Care
Healthcare
CenterAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Center Administrator at Conviva Senior Primary Care. Skills: Operational leadership, Healthcare practice management, Patient management, Team management. Oversee daily operations. Ensure smooth patient-focused care”
What You'll Achieve.
Drive quality outcomes; Improve NPS Scores; Ensure compliance; Ensure quality; Mitigate turnover; Improve provider satisfaction; Mitigate provider burnout
Industry & Context.
Service recovery; Patient complaint resolution
Patient facing role, TB screening program, TB screening required
What They're Looking For.
Must Have
3+ years operational leadership experience, Front of house management experience, Clinical operations experience, Direct leadership experience, Demonstrated ability to lead teams, Demonstrated ability to coach teams, Demonstrated ability to mentor teams, Healthcare practice management experience, Understanding of state regulations, Understanding of federal regulations, Experience with EMRs, Experience with HIMs systems, Knowledge of various software tools, Proven interpersonal skills, Ability to interface effectively internally, Ability to interface effectively externally, Current CPR certification, ACHA Level II Background clearance
Nice to Have
Bachelor's degree in Business Administration, Bachelor's degree in Healthcare Administration, Bachelor's degree in related field, 5+ years Healthcare Administration experience, 5+ years Leadership experience, Full-risk VBC experience, Basic knowledge of Population Health Strategy, Familiarity with Medicare, Experience managing budget $500,000+
What You'll Do.
Oversee daily operations
Ensure smooth patient-focused care
Drive quality outcomes
Support key initiatives
Oversee operations within multi-physician office
Maintain owner-operator mindset
Supervise Medical Assistants
Manage Medical Assistants
Supervise Front Office staff
Manage Front Office staff
Promote positive team culture
Guide performance expectations
Manage daily schedules
Ensure adherence to state regulations
Ensure adherence to federal regulations
Execute staff meetings
Connect strategy with business results
Manage front-of-house operations
Manage back-office operations
Manage center associates
Ensure sufficient staff
Onboard new associates
Onboard new providers
Provide ongoing training
Provide ongoing development
Conduct monthly meetings
Provide NPS explanations
Conduct service recovery requests
Foster collaboration with colleagues
Foster collaboration with patients
Foster collaboration with stakeholders
Provide assistance with administrative duties
Create patient-centric environments
Foster culture of care
Foster culture of connection
Deliver service excellence
Prioritize patient needs
Ensure high patient satisfaction
Include patient perspectives in decision-making
Partner with clinical leadership
Address clinician performance issues
Manage patient complaints
Resolve patient complaints
Conduct monthly safety audits
Perform audits of clinical logs
Address clinic operation opportunities
Collaborate with providers on patient terminations
Collaborate with risk management
Collaborate with clinical dyad partners
Align on clinical goals
Align on operational goals
Build high-performing teams
Maintain regular communication
Align on team management
Ensure unified decision-making
Ensure consistent messaging
Work towards common goals
Support patient experience outcomes
Manage clinic dynamics
Manage market dynamics
Manage engagement interdependently
Monitor incentive plans
Communicate incentive plans
Develop provider engagement strategy plan
Improve provider satisfaction
Mitigate provider burnout
How You'll Work.
Team & Collaboration
Cross-functional departments; Dyad partners; Clinical and operational staff
Communication Scope
Interfacing internally; Interfacing externally; Briefings; Meetings
Full Job Description
# **Become a part of our caring community** The Center Administrator (CA) oversees daily operations at senior primary care centers, ensuring a smooth, patient-focused care. This dynamic leadership role combines strategic planning, financial oversight, and team collaboration to drive quality outcomes and support key initiatives, including compliance, retention, and performance metrics. Responsibilities may vary by location as determined by local leadership. You will report to the Associate Operations Director. The Manager, Clinic/Center Administration oversees staffing plans, policies, and procedures for the facility, partnering with clinicians to support patient outcomes. This role makes decisions on departmental resources and operations, collaborates across departments, and communicates with other managers through briefings and meetings. **Main RESPONSIBILITIES** **Leadership & Operational/Organizational Management:** * Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. * Ensure adherence to state and federal regulations. * Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results. * Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. * Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development * Conduct monthly meetings with Regional AOD, AMDs, and providers. * Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. * Foster effective collaboration and communication with colleagues, patients, and key stakeholders. * Provide assistance with administrativ
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