Ikano-Retail
retail
CCCSpecialist(Payment)
“CCC Specialist (Payment) at Ikano-Retail. Responsible for all operations for payment gateways and methods. Responsible for ticket management with IT, business partners and stakeholders”
What You'll Achieve.
minimise the losses of profitability; ensure accuracy, quality of data; elevate the standards
Industry & Context.
Experience of problem solving; investigate and escalate issues; support for troubleshooting; Ability to bring problems to a resolution independently
What They're Looking For.
Must Have
Excellent understanding of IKEA payment and refund processes, Experience of problem solving and conflict handling techniques, Customer-focused mindset, Good understanding of all CCC performance KPIs and broader Customer Experience related metrics, Broad knowledge on national regulation and legislation related to payment processes, Broad knowledge of payment methodologies, compliances and industry standards, ability to analyse data related to customer payment and refund experience and turn into actionable insights, Good communication and presentation skills, Ability to bring problems to a resolution independently and within a close team, Ability to comply with the external legal framework and follow internal rules/instructions, Good attention to details by being persistent, structured and accurate, Good strategic, tactical and operational thinking, Great numerical and analytical skills, Ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business
What You'll Do.
Responsible for all operations for payment gateways and methods
Responsible for ticket management with IT
business partners and stakeholders
Support for troubleshooting within ticket management process
Proactively analyse and report anomalies in customer complaints
Support the invoicing process in collaboration with finance
Payment investigations for payments issues
Support operational tasks coming from new payment implementations
Responsible as payment super user
Responsible for the alignment with payment vendors
Overseeing and evaluating payment transaction experience
Responsible for updating bank campaign information
Key point of contact for manual payment link
Create and maintain Payment SOP
How You'll Work.
Team & Collaboration
ticket management (monitoring and follow up) with IT, business partners and stakeholders; first point of contact for our IT partners to troubleshoot issues; communicating to the respective business owners and development partners; Support the invoicing process in collaboration with finance; training other super users/co-workers and stakeholders on payment processes; alignment with payment vendors on operational actions; communicate findings to relevant stakeholders via the adequate channels; sharing bank campaign information with relevant stakeholders
Communication Scope
Good communication and presentation skills
Applying for this CCC Specialist (Payment) role?
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