Capgemini
Tech / AI / Software
CCaaSSeniorDeveloper
Neural analysis suggests this role is
optimal for Senior candidates.
“CCaaS Senior Developer at Capgemini. Skills: CCaaS platforms, Computer Telephony Integration (CTI), software development, REST API integration, Agile/Scrum. Design, develop, and maintain CCaaS applications, including implementing new features, bug fixes, and enhancements. Configure and implement CCaaS platform capabilities such as skill-based routing, ACD, IVR / call flow development, Quality Management, Workforce Management (WFM), and Digital & Omni-channel solutions (DFO)”
Industry & Context.
analytical and problem-solving abilities
What They're Looking For.
Must Have
expertise in CCaaS platforms such as Amazon Connect, Genesys Cloud, NICE CXone, or Five9, Hands-on experience in configuring and implementing CCaaS features including IVR, ACD, routing strategies, QM, WFM, and digital channels, Proficiency in software development using Java, JavaScript, Python, or similar programming languages, experience in REST API integration, authentication mechanisms, and cloud-based services, Deep understanding of Computer Telephony Integration (CTI) concepts and implementation patterns, Experience working in Agile / Scrum development environments
Nice to Have
Familiarity with CI/CD pipelines and cloud-native development practices is a plus
What You'll Do.
and maintain CCaaS applications
including implementing new features
Configure and implement CCaaS platform capabilities such as skill-based routing
IVR / call flow development
Workforce Management (WFM)
and Digital & Omni-channel solutions (DFO)
Develop and manage integrations between CCaaS platforms and enterprise systems such as CRM
and other business applications using APIs
Design and implement CTI solutions
including softphone integrations and telephony workflows
Analyze system performance and proactively optimize CCaaS platforms and integrations for scalability and reliability
How You'll Work.
Team & Collaboration
Collaborate closely with product owners, architects, designers, and cross-functional development teams to ensure successful delivery of solutions; Participate in architectural discussions, solution design reviews, and best practice implementations
Communication Scope
Excellent communication skills with the ability to explain technical concepts clearly
Full Job Description
The **CCaaS Senior Developer** is responsible for designing, developing, and maintaining scalable software solutions for **Contact Center as a Service (CCaaS)** platforms. The role involves working with modern CCaaS technologies, including **Computer Telephony Integration (CTI)** , and integrating them with enterprise systems to enhance overall customer experience. The candidate will also contribute to solution architecture, performance optimization, and platform stability. **Job location** : Pune, Bengaluru, Chennai, Hyderabad , Mumbai **Experience** : 7 years to 13 years **Key Responsibilities** * Design, develop, and maintain CCaaS applications, including implementing new features, bug fixes, and enhancements. * Configure and implement CCaaS platform capabilities such as **skill-based routing, ACD, IVR / call flow development, Quality Management, Workforce Management (WFM), and Digital & Omni-channel solutions (DFO)**. * Develop and manage integrations between CCaaS platforms and enterprise systems such as **CRM, ERP, and other business applications** using APIs. * Design and implement **CTI solutions** , including softphone integrations and telephony workflows. * Analyze system performance and proactively optimize CCaaS platforms and integrations for scalability and reliability. * Collaborate closely with product owners, architects, designers, and cross-functional development teams to ensure successful delivery of solutions. * Participate in architectural discussions, solution design reviews, and best practice implementations. * Ensure adherence to Agile/Scrum development processes and quality standards. **Requirements** **Technical Skills:** * Strong expertise in **CCaaS platforms** such as **Amazon Connect, Genesys Cloud, NICE CXone, or Five9**. * Hands-on experience in configuring and implementing CCaaS features including IVR, ACD, routing strategies, QM, WFM, and digital channels. * Proficiency in software development using **Java, JavaScript, Python** , or
Applying for this CCaaS Senior Developer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Capgemini?
Real rants from real employees. Read before you apply.