White Oak Medical Center
Healthcare
CathLabManager
“Cath Lab Manager at White Oak Medical Center. Skills: Cath lab management, Nursing leadership, Operational planning. Role-model positive customer service behaviors. Role-model professional practice”
Industry & Context.
Service recovery; Conflict resolution
On call rotation, Weekend rotation
What They're Looking For.
Must Have
Bachelors Degree in nursing, Three years of work experience in department-specific area, Current Maryland State nursing license, Active American Heart Association Basic Life Support (BLS) certification, ACLS required, 5 years of Cath lab experience
Nice to Have
Master’s degree preferred, Supervisory experience preferred, Certification in leadership within 1 year of Eligibility, Participation in professional organizations, Previous management experience preferred
What You'll Do.
Role-model positive customer service behaviors
Role-model professional practice
Operationalize strategic plan for department
Establish standards of practice
Uphold staff expectations
Monitor staff performance
Monitor staff behaviors
Monitor staff competency
Conduct performance reviews
Complete tasks for service recovery
Complete tasks for complaints
Complete tasks for near misses
Complete tasks for adverse events
Lead staff participation in continuous improvement
Lead staff participation in DMAICs
Lead staff participation in shared governance
Promote cohesive work teams
Promote constructive conflict resolution
Identify resources for patient care
Monitor resources for patient care
How You'll Work.
Team & Collaboration
Cohesive work teams; Constructive conflict resolution
Communication Scope
Excellent communication skills
Process & Methodology
DMAICs
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