Fogo de Chão
CateringSpecialist
“Catering Specialist at Fogo de Chão. Skills: Coordinating catering, including pickup and delivery orders, Enhance the Guest experience with all catering events, Convey the gratitude of the organization to the catering guest for their patronage, Preserve/share the festive, hospitable, and gracious spirit of Southern Brazilian traditions. Guide Guests through catering menu, offerings, and pricing.. Lead and assist with the planning of their menu and order.”
What You'll Achieve.
Enhance the Guest experience with all catering events; Convey the gratitude of the organization to the catering guest for their patronage; Preserve/share the festive, hospitable, and gracious spirit of Southern Brazilian traditions; Secure future business
Industry & Context.
Respond to and resolve guests’ concerns and questions in a direct concise way.; Anticipate and prevent potential service or product breakdowns.
Must be physically capable of performing basic duties, Must be able to endure prolonged walking and standing, Must have the ability to frequently lift and/or move up to 30 pounds, Must be able to physically drive a vehicle, Must have a valid driver’s license and current auto insurance, Must have the ability to use personal vehicle for deliveries and offsite events
What They're Looking For.
Must Have
2 years of experience in a Restaurant/Retail/Hospitality Customer Service position, Ability to frequently lift and/or move up to 30 pounds, Ability to physically drive a vehicle, Valid driver’s license and current auto insurance, Ability to use personal vehicle for deliveries and offsite events
What You'll Do.
Guide Guests through catering menu
Lead and assist with the planning of their menu and order.
Identify and facilitate delivery special requests.
Coordinate order details with restaurant team.
Lead service and schedule all catering pickups and deliveries.
confirm all details of each catering order with the Guest to ensure proper menu
specific pick-up or delivery time
and delivery special instructions.
Execute all catering orders and deliveries with the highest standard of organization and accuracy.
Provide a hospitable experience throughout the catering/delivery process.
Train Assistant Catering Specialist on Fogo service standards.
Be prepared to respond to and resolve guests’ concerns and questions in a direct concise way.
Anticipate and prevent potential service or product breakdowns.
Escalate guest and team questions
issues directly to management immediately.
Be knowledgeable of all catering menu items
their contents and preparation methods.
Follow up on all catering inquiries/leads to secure future business.
Stay informed about all company marketing and promotional activities.
Coordinate and attend local events as requested.
Attend business and networking events as requested
with the sole purpose of growing Catering Brand awareness.
Be attentive to any object
condition or substance that might cause injury to a guest or fellow team member.
Adhere to all Fogo safety rules and guidelines.
Perform all reasonable tasks assigned by management.
How You'll Work.
Team & Collaboration
Coordinate order details with restaurant team.; Train Assistant Catering Specialist on Fogo service standards.; Escalate guest and team questions, concerns, issues directly to management immediately.
Applying for this Catering Specialist role?
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