CateringCoordinator

setting the department standards for customer service

professional appearance and overall profitability

Coordinates the delivery of the freshest and best quality product at a competitive retail price

ensure a positive company image by providing courteous

and efficient customer service to customers and team members

Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork

Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt

and efficient service to customers and sets a good example

efficient and friendly customer service by exhibiting caring

concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner

whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: escorting them to the products they’re looking for

securing products that are out of reach

loading or unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly when called upon

and provides friendly

helpful service to customers who call

Handles and satisfies customer issues

Determines department goals with store director

Meets with customers and determines their needs

Writes a detailed order and coordinates order with all departments involved (kitchen

Contacts businesses and prospective customers to inform them about the catering service

Develops contracts for “exclusive” Hy-Vee only caterings

Recommends and buys equipment with Store Directors approval

Consults with customers on available rental companies

Attends department Manager meetings and obtains baseline prices from them

Figures retail pricing and insures correct pricing

Prepares the customer bills

and oversees department bookkeeping procedures

Develops and maintains standard catering practices and checks multi catering events for quality control

Answers phone calls and returns calls from voice mail in a timely and efficient manner

Develops guidelines for the departments’ performance in the absence of the Manager

Organizes shows and events for the store

Sets up displays for events

and communicates with the events coordinator for annual events information

Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product

Understands and troubleshoots equipment and ensures maintenance is performed

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and works expected number of hours

Ensures pricing is competitive in the market area

Attends meetings and seminars and participates in continuing education

Performs departmental duties as needed

Assists in other areas of the store as needed

Performs other job-related duties and special projects as required