Hy-Vee
CateringCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Catering Coordinator at Hy-Vee. Skills: customer service, profitability, order coordination, customer needs determination, pricing, quality control. setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. coordinating the delivery of the freshest and best quality product at a competitive retail price”
What You'll Achieve.
setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability; determines department goals with store director; ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product; ensures pricing is competitive in the market area
Industry & Context.
ability to solve practical problems; ability to do arithmetic calculations involving fractions, decimals, and percentages; ability to compose original follow technical manuals; handles and satisfies customer issues; understands and troubleshoots equipment
Night & Weekend Shifts Required, Must be physically able to exert up to 50 pounds of force exert up to 20 pounds of force and exert up to 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, frequently exposed to noise and occasional exposure to equipment movement hazards, temperature extremes, dirt, and cleaning chemicals/solvents, fast paced work environment with significant pressure, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
over one year up to three years of similar or related work experience
What You'll Do.
setting department standards for customer service
professional appearance and overall profitability
coordinating the delivery of the freshest and best quality product at a competitive retail price
ensuring a positive company image by providing courteous
and efficient customer service
maintaining a positive and friendly atmosphere through flexibility and teamwork
generating a friendly atmosphere by encouraging employees to greet and speak to customers
and efficient service to customers
setting the department standards for customer service
professional appearance and overall profitability
efficient and friendly customer service by exhibiting caring
treating customers as the most important people in the store
smiling and greeting customers in a friendly manner
learning customers’ names and addressing them by name whenever possible
assisting customers by escorting them to products
loading or unloading heavy items
noting and passing along customer suggestions or requests
and performing other tasks to enhance the shopping experience
answering the telephone promptly and providing friendly
handling and satisfying customer issues
determining department goals with store director
meeting with customers and determining their needs
writing a detailed order and coordinating order with all departments involved
contacting businesses and prospective customers to inform them about the catering service
developing contracts for “exclusive” Hy-Vee only caterings
recommending and buying equipment with Store Directors approval
consulting with customers on available rental companies
attending department Manager meetings and obtaining baseline prices
figuring retail pricing and ensuring correct pricing
preparing customer bills
and overseeing department bookkeeping procedures
developing and maintaining standard catering practices and checking multi catering events for quality control
answering phone calls and returning calls from voice mail in a timely and efficient manner
developing guidelines for the departments’ performance in the absence of the Manager
organizing shows and events for the store
setting up displays for events
and communicating with the events coordinator for annual events information
ensuring proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product
understanding and troubleshooting equipment and ensuring maintenance is performed
maintaining strict adherence to department and company guidelines related to personal hygiene and dress
adhering to company policies and individual store guidelines
reporting to work when scheduled and working expected number of hours
ensuring pricing is competitive in the market area
attending meetings and seminars and participating in continuing education
performing departmental duties as needed
assisting in other areas of the store as needed
performing other job-related duties and special projects as required
How You'll Work.
Team & Collaboration
maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork; generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example; coordinates order with all departments involved (kitchen, bakery, delicatessen, etc.); attends department Manager meetings; communicates with the events coordinator for annual events information; instructs, assigns, reviews and plans work of others and allocated personnel; maintains standards, coordinates activities, and acts on employee problems
Communication Scope
answering the telephone promptly; providing friendly, helpful service to customers who call; answering phone calls and returning calls from voice mail in a timely and efficient manner; communicates with the events coordinator for annual events information
Process & Methodology
organizes shows and events for the store, i. e. Bridal show, Holiday show, sets up displays for events, develops and maintains standard catering practices, checks multi catering events for quality control
Full Job Description
**Additional Considerations (if any):** Night & Weekend Shifts Required **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Catering Coordinator **Department:** Catering **FLSA:** Non-Exempt ** _General Function_** As a Catering Coordinator, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Department Employees ** _Primary Duties and Responsibilities_** * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the empl
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