CategoryManager

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on... We put people first... In this role, you will be a commercial expert with the analytical thinking and negotiation skills required to influence stakeholders and drive results. You’ll demonstrate sound judgment and empathy when handling complex customer escalations, ensuring fair outcomes are always at the heart of what we do. We deliver progress... As our Motor Insurance Category Manager , you will take ownership of the product's performance and strategic direction. You will make an impact by: * Defining the roadmap: Collaborating with technical teams to turn business goals into user stories and features. * Ensuring Governance: Leading Annual Product Reviews and ensuring we meet all regulatory standards. * Managing Performance: Balancing target financial results with the delivery of good customer outcomes. * Strategic Research: Conducting market research to support the wider insurance strategy. * Supplier Management: Managing contracts, service levels, and performance of our insurance partners. * Resolving Escalations: Acting as the final point of escalation for high-stakes complaints and FOS disputes. We work together... You will join our Commercial team , acting as the subject matter expert for all motor insurance products. You will work closely with our Product and Engineering squads to build the product roadmap, and collaborate with Customer Service Operations, Compliance, and Technology teams to resolve complex queries and deliver a seamless experience for our members. ## Qualifications To be successful, you will bring: * Deep Motor Insurance Knowledge: Expert-level understanding of policy wordings, underwriting