Allstate Insurance Company of Canada
Insurance
CatastropheClaimsAdvisor
“Catastrophe Claims Advisor at Allstate Insurance Company of Canada. Skills: Catastrophic Claims, Complex Claims, Negotiation, Customer Service, Xactimate, Guidewire. Handling and adjusting moderate to high complex claims. Provide professional and respectful customer service”
What You'll Achieve.
Achieve optimal customer satisfaction; Successfully meet ACG and Claim Department performance requirements; Meet the productivity, customer service goals and quality objectives specified for National Claims and discipline
Industry & Context.
What They're Looking For.
Must Have
3-5 years' experience in handling medium to large loss complex residential property claims, Experience in adjusting single peril auto claims, Stratum 1 Information Processing Capability, Ability to handle high volume of claims – 125+/- pending
Nice to Have
CIP Designation, or currently enrolled, IICRC Certification, or enrollment, HAAG Certification, or enrollment, Bilingualism considered an asset
What You'll Do.
Handling and adjusting moderate to high complex claims
Provide professional and respectful customer service
Achieve optimal customer satisfaction
Provide guidance to Claims Assistants
Meet ACG and Claim Department performance requirements
negotiates and settles claims of medium – high complexity by telephone and written correspondence
Interprets insurance policy wordings
determines policy coverages and reserves
Document claim files with notes
evaluations and decision making process
Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes
Process payments within established authority levels
Negotiates with insureds
claimants and insurers
Participate in the processes to identify
recommend and implement appropriate changes/enhancements to claim policies
procedures and continuous improvement initiatives as requested by manager
Meet the productivity
customer service goals and quality objectives specified for National Claims and discipline
Communicate empathetically with customers and help them through their claim process in a fast
Negotiate claim settlements with customers in accordance with business unit standard methodologies
Participate in Queue Responsibility
How You'll Work.
Team & Collaboration
Work together to protect families and their belongings; Work part of the National Catastrophe Claims team; Guidance to Claims Assistants
Communication Scope
Business Communications; Communicate empathetically with customers
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