Amazon UK Services Ltd.
Operations, IT, Support Engineering, amazon business
CatalogSupportEngineer(Level4),CatalogSupportandPrograms
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Catalog Support Engineer (Level 4), Catalog Support and Programs at Amazon UK Services Ltd.. Skills: Catalog metadata, Data flow monitoring, Ticket SLAs. Monitor data flow. Meet ticket SLAs”
What You'll Achieve.
Drive ongoing improvements to catalog quality
Industry & Context.
Problem solving; Analytical skills
What They're Looking For.
Must Have
Troubleshooting and debugging technical systems, Scripting in modern program languages, Technical support experience
Nice to Have
Knowledge of web services, Knowledge of distributed systems, Knowledge of web application development, Troubleshooting & maintaining hardware & software RAID, Experience with REST web services, Experience with XML, Experience with JSON, Skill and passion for problem solving, Skill and passion for operational excellence, Understand, troubleshoot and describe complex technical processes, Clear and effective communication skills, Clear and effective documentation skills, Work effectively with tight deadlines, Manage multiple, competing priorities, Analytical and quantitative skills, Analyze, migrate, solving ambiguity related to Catalog metadata
What You'll Do.
Drive rootcause resolution defects
Provide critical product support
Carry out data research
Liaise with technology teams
Liaise with internal teams
Improve data interpretation
Provide solutions for catalog quality
How You'll Work.
Team & Collaboration
Cross-functional teams; Key business stakeholders
Communication Scope
Communication skills
Full Job Description
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs. This role requires an individual with excellent analytical abilities and good business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. Basic Qualifications: - Experience troub
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