Betr
Gaming
CasinoVIPHost
“Casino VIP Host at Betr. Skills: relationship management, strategic operations, player bonusing, VIP lifecycle, casino updates. Own the end-to-end relationship with a portfolio of VIPs, driving engagement and loyalty through personalized outreach (SMS, phone, email). Oversee the bonusing for your assigned ensuring we are rewarding the right behaviors, managing reinvestment rates effectively, and protecting company margins”
What You'll Achieve.
driving engagement and loyalty; protecting company margins; improve the VIP experience; build and refine the VIP lifecycle; proactive reactivation strategies before churn occurs
Industry & Context.
navigate high-pressure situations; identify gaps in our offering and suggest solutions
What They're Looking For.
Must Have
1–3 years of experience in Casino Hosting, VIP Account Management, or luxury relationship management (Hospitality, Sales, or Premium Concierge), Sharp Commercial Instincts, High EQ & Communication, Product Savvy, Proactive & Growth-Oriented, Highly Organized
Nice to Have
Deep knowledge of the current iGaming landscape (top-performing slots, live dealer trends, and emerging providers), Experience in "reinvestment rate" knowing exactly how much a player is "worth" in bonus spend, Experience using CRM platforms (like Salesforce or Zendesk) or internal back-office tools to manage player accounts and bonus triggers
What You'll Do.
Own the end-to-end relationship with a portfolio of VIPs
driving engagement and loyalty through personalized outreach (SMS
Oversee the bonusing for your assigned ensuring we are rewarding the right behaviors
managing reinvestment rates effectively
and protecting company margins
Act as the "Voice of the Player" by advising the product team on which game providers
and features are needed to improve the VIP experience
Partner with the Head of Retention to build and refine the VIP lifecycle
from initial "potting" and onboarding to long-term loyalty milestones
Analyze player activity to ensure bonuses are aligned with "Theoretical Win" and actual play
rather than just reacting to player requests
Systematically collect player insights regarding site UX/UI and competition
translating "player talk" into actionable feedback for the Retention and Product teams
Track activity drops and behavioral shifts to execute proactive reactivation strategies before churn occurs
Ensure all interactions and player incentives adhere to regulatory standards and responsible gaming protocols
How You'll Work.
Team & Collaboration
work closely with the Head of Retention; advising the product team; Partner with the Head of Retention; translating "player talk" into actionable feedback for the Retention and Product teams
Communication Scope
personalized outreach (SMS, phone, email); High EQ & Communication; people person; navigate high-pressure situations; maintain rapport with high-net-worth individuals; managing high-volume communication across multiple channels
Applying for this Casino VIP Host role?
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