Norwegian Cruise Line Holding
CasinoHost
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Casino Host at Norwegian Cruise Line Holding. Skills: Sales aptitude, Revenue maximizing, Guest service. Perform daily functions of casino services, events &. Recruit new members to casino player program”
What You'll Achieve.
Achieve monthly Gross Revenue; Achieve Monthly Customer Service target
What They're Looking For.
Must Have
2 years sales &/or front line guest service experience required, Basic to Intermediate skills and knowledge in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required, Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required, Advanced level of sales aptitude in order to effectively promote our player program, promotions, & product knowledge is required, Intermediate knowledge and competency in all areas of revenue maximizing opportunities is required
Nice to Have
2 years Marketing, Customer Service &/or Casino experience is preferred, Associates degree or foreign equivalent in business, marketing, or a related field is preferred
What You'll Do.
Perform daily functions of casino services
Recruit new members to casino player program
Ensure comprehension of Player’s Club Program
Acquire working knowledge of marketing modules
Learn aspects of Business Intelligence reporting
Complete daily reporting
Export Oasis reports to monitor daily play
Issue complimentary items based on play
Prepare complimentary items
Arrange amenities to guest staterooms
Handle all forms of redemptions
Organize upcoming cruises
Prepare welcome letters
Prepare casino parties
Arrange pre cruise reservation requests
Ensure onboard marketing collateral & advertising is in
Verify accuracy & timeliness of verbiage
Verify accuracy & timeliness of signage
Verify accuracy & timeliness of casino announcements
Prepare new promotional activities
Create new newsletters
Create signage schedules
Upsell onboard promotions
Run onboard promotions
Upsell onboard tournaments
Run onboard tournaments
Liaise with casino reservation coordinators
Maintain correct inventory levels
Review stock on regular basis
Place orders in timely manner
Promote fun & exciting atmosphere for casino guests
Provide added floor coverage
Maximize guests’ interaction
Perform other related duties as assigned
Comply with Safety and Environmental Protection Policy
Comply with SMS policies and procedures
How You'll Work.
Team & Collaboration
Casino staff & management; Other onboard departments; Shore side management
Communication Scope
English verbal skills; English writing skills
Full Job Description
**APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. The **Casino Host** will provide administrative support to the Executive Casino Host onboard each ship. They will assist in all areas of casino services. This includes, but is not limited to, all administration & player program requirements, guest service operations, cruise preparations, verbiage/advertising & signage, casino tournaments & promotions. **ESSENTIAL FUNCTIONS** * The Casino Host will perform the daily functions of the casino services, events & activities. * Diligently recruit new members to the casino player program to secure repeat daily visitations. Ensure full comprehension of the Player’s Club Program. * Acquire a strong working knowledge of the essential marketing modules used within the Oasis software system; such as Super playmate & Omni view. This also includes Konami’s Synkros system, Fidelio, CAS Miami & CAS system, Silverwhere, Tournament Director and Multimedia for Slot tournament. * Learn all aspects of Business Intelligence reporting, Tier Ranking report, Genesis/Pit Watch. * Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes. * Export Oasis reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play. * Daily preparation for all complimentary issuance; this includes player card upgrades, comp drink cards issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests. * All forms of redemptions throughout the course of a cruise including slot play promotions & end of cruise point redemption. * Organize all upcoming cruise preparations; such as guest count
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