Standard Bank Group

Financial Services

CashConsultant

Pretoria, Gauteng, South Africa FULL TIME
The Brief

“Cash Consultant at Standard Bank Group. Skills: Cash service delivery, Cash asset management, ATM/ANA support, Risk and compliance adherence. Manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures. Identify opportunities to migrate clients to appropriate channels”

What You'll Achieve.

Maximise ATM/ANA uptime; Improve service delivery

Industry & Context.

Financial Services
Problems you'll solve

Examining Information; Exploring Possibilities; Generating Ideas; Troubleshooting

What They're Looking For.

Must Have

NQF 5 FAIS-recognised qualification, 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions, Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a record of accuracy (low differences/errors), Experience supporting ATM/ANA operations (e. g. , replenishmentalancing and first-line troubleshooting) within strict operational and regulatory requirements, Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols

What You'll Do.

Manage all cash-related client demand in-branch (walk-in clients

ATM/ANA support and cash assets) by executing transactions accurately

safely and in line with laid-down procedures

Identify opportunities to migrate clients to appropriate channels

Support sales through quality client engagement

Deliver end-to-end cash service by engaging walk-in clients

completing cash and card-related transactions accurately

and ensuring a consistent client experience

Manage branch cash assets by handling

storing and balancing cash in line with policy

limits and governance requirements

including receiving cash from SBV and clients

Maintain ATM/ANA availability through replenishment

basic maintenance and troubleshooting

and escalating technical or system issues to the relevant control teams to maximise uptime

Execute risk and compliance discipline by adhering to duty of care requirements

escalating transactions above limits

and protecting client information through correct documentation sequencing

filing and confidentiality

Support operational reporting and continuous improvement by completing required reports

updating MIS/capability charts

collating failure/variation information

and applying self-correcting actions to improve service delivery

How You'll Work.

Communication Scope

Articulating Information; Understanding People

Free ATS check

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