House of Commons (Canada) / Chambre des communes (Canada)
Government Administration
Caseworker
“Caseworker at House of Commons (Canada) / Chambre des communes (Canada). Skills: problem-solving, discretion, empathy, understanding of government processes, advocacy, communication. Handle and respond to constituent inquiries—in writing, over the phone, and in person—with professionalism, discretion, and empathy.. Advocate on behalf of constituents by liaising with government departments and agencies to resolve complex or time-sensitive issues.”
Industry & Context.
problem-solving skills; analytical skills
work on-site at the Duncan office for a minimum of four hours per week, possess a valid driver’s license, have access to a vehicle
What They're Looking For.
Must Have
1–3 years of experience in casework management or in a client-service role., Experience providing administrative or front-desk support in an office environment., understanding of federal government programs, services and government processes., ability to communicate orally and in writing., problem-solving and analytical skills and attention to details., Ability to manage competing priorities in a fast-paced political environment., Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint and Outlook)., valid driver’s license, access to a vehicle
Nice to Have
Experience working in a client service or case management role, preferably within government social services or the non-profit sector., Experience working in a politically sensitive or public-facing environment.
What You'll Do.
Handle and respond to constituent inquiries—in writing
and in person—with professionalism
Advocate on behalf of constituents by liaising with government departments and agencies to resolve complex or time-sensitive issues.
Maintain accurate and confidential records of constituent interactions
Provide timely updates to constituents on the status of their files and next steps.
Track trends and emerging issues in the riding that may require the Member’s attention or broader policy consideration.
Build and maintain positive relationships with community groups and stakeholders.
Provide administrative support to the office as needed
including correspondence
and reception duties.
How You'll Work.
Team & Collaboration
Liaise with government departments and agencies.; Build and maintain positive relationships with community groups and stakeholders.
Communication Scope
ability to communicate orally and in writing
Process & Methodology
Ability to manage competing priorities
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