Integrated Specialty Coverages, LLC
insurance
CaseSpecialist
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“Case Specialist at Integrated Specialty Coverages, LLC. Skills: handling incoming inquiries, customer service, problem solving, communication. handling incoming inquiries from policy holders. providing top notch customer service to address their needs”
What You'll Achieve.
ensure the best experience possible; ensure pinpoint accuracy of the data entered; ensure a seamless case handling if the case specialist is unavailable
Industry & Context.
problem solve; strategizing for possible solutions to meet their contractual
Must be legally authorized to work in the United States, ISC participates in the Federal E-Verify program
What They're Looking For.
Must Have
Associate Degree and/or currently pursuing or obtained Property & Casualty Insurance license, 1 year in commercial insurance industry, Proficiency in a customer service-related field, 2 years utilizing Microsoft Office and/or digital CRM system, Demonstrated oral & written communication skills
What You'll Do.
handling incoming inquiries from policy holders
providing top notch customer service to address their needs
ensure the best experience possible
reviewing and producing or responding to customer inquiries for Certificates of Insurance
Additional Insured and related special wording endorsements
and their associated policy changes with related premiums
Class Code and Description of Operations Changes
or other policy changes
Liaise between the customer and their customer/hiring agency
addressing special coverage requirements and strategizing for possible solutions to meet their contractual
liaise communications between underwriting and the customer
breaking down insurance terminology into language that is easy for the customer to understand
Administer policy entry of products that are sold by the New Business sales team
ensuring pinpoint accuracy of the data entered
Partner with agent and customer to provide job specifics and/or details that require the customer to purchase a new
customized policy or other lines of business necessary to fulfill their contractual
partner with customer support teammates
and clear communication which include quality records of the case’s interactions and transactions
attaching details/source documents in our agency management system that will ensure a seamless case handling if the case specialist is unavailable
How You'll Work.
Team & Collaboration
Liaise between the customer and their customer/hiring agency; liaise communications between underwriting and the customer; partner with customer support teammates
Communication Scope
Demonstrated oral & written communication skills; breaking down insurance terminology into language that is easy for the customer to understand; clear communication
Full Job Description
About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Job Summary The Case Specialist I in one of ISC's retail divisions is tasked with handling incoming inquiries from policy holders and providing top notch customer service to address their needs, problem solve and ensure the best experience possible. Position Responsibilities Exercise your intellectual and analytical skillsets by reviewing and producing or responding to customer inquiries for Certificates of Insurance, Additional Insured and related special wording endorsements, and their associated policy changes with related premiums, such as Buy-Backs, Limit Increases, Class Code and Description of Operations Changes, or other policy changes. Liaise between the customer and their customer/hiring agency, addressing special coverage requirements and strategizing for possible solutions to meet their contractual needs; liaise communications between underwriting and the customer, breaking down insurance terminology into language that is easy for the customer to understand. Administer policy entry of products that are sold by the New Business sales team, ensuring pinpoint accuracy of the data en
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