CaseProcessor(Austin)

WHO WE ARE Texas Workforce Commission connects people with careers across the state. The Case Processor I (Administrative Assistant II) position is located at our State Office location in Austin is on the north lawn of the Texas State Capitol at 101 E. 15th Street. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. These positions are in the State Office Appeals Department.  This is an In-Office position at our 101 E 15th St, Austin location. Work hours are flexible Monday – Friday, starting as early as 7:00am, ending no later than 6:00pm. Work schedule must be approved by Management. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.   WHO YOU ARE You possess the ability to perform duties involving close attention to detail with accuracy, keep up with a fast-paced work environment, and have good interpersonal skills to communicate with coworkers.    WHAT YOU WILL DO: The Appeals Tribunal holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits. The Case Processor I primarily reviews incoming appeal submission requests and creates hearings to adverse determinations for the Appeal Tribunal. The Case Processor I performs routine (journey-level) administrative support work under moderate supervision, with limited latitude for the use of initiative and independent judgment.    YOU WILL BE TRUSTED TO: -Perform routine administrative support work in the implementation of the appeal process in the Unemployment Insurance (UI) program. -Use a TWC issued computer (PC) and TWC records to analyze appeals to determine appropriate issues, parties, and scheduli