Amazon Dev Center India
Technology
CaseMgr,USPR[S],DisabilityandLeaveServices
“Case Mgr, US-PR [S], Disability and Leave Services at Amazon Dev Center India. Skills: Case management, Leave of absence, Disability services. Initiate inquiries about leave. Respond to inquiries about leave”
Industry & Context.
Troubleshoot issues; Identify problems; Solve problems
What They're Looking For.
Must Have
2+ years customer service experience, Bachelor's degree or equivalent, Intermediate proficiency in MS Word, Intermediate proficiency in MS Excel, Intermediate proficiency in MS Outlook
Nice to Have
Master's degree, Experience with confidential HR information, Experience with process improvement, Experience with stakeholder management
What You'll Do.
Initiate inquiries about leave
Respond to inquiries about leave
Provide holistic case management
Review medical documentation
Leverage duration guidelines
Leverage best practice tools
Leverage Amazon resources
Support oversight of leave
Assess case management plan
Adjust case management plan
Address sensitive situations
Respond to sensitive situations
Respond to employee impacting issues
Ensure right communication occurs
Facilitate return to work
Facilitate ramp-back plan
Educate business partners
Communicate regular updates
Ensure compliance with standard work
Ensure compliance with regulations
Ensure compliance with company policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Consult with other systems
Coordinate with other systems
Partner with other systems
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Partner with HR; Partner with Safety; Partner with Legal; Partner with Payroll; Partner with Benefits; Partner with team members; Partner with other departments; Partner with other systems; Consult with third party administrator
Communication Scope
Verbal communication; Written communication
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