Amazon Dev Center India
Administrative Support, Human Resources, amazonian experience and tech
CaseMgr,S/L[S],Standalone
“Case Mgr, S/L [S], Standalone at Amazon Dev Center India. Skills: Case management, Leave of absence, Disability events. Initiate inquiries about leave. Respond to inquiries about leave”
Industry & Context.
Troubleshoot issues; Solve problems; Identify risks
What They're Looking For.
Must Have
2+ years customer service, Bachelor's degree, Direct customer support experience, Microsoft Office proficiency
Nice to Have
Master's degree, Experience with confidential HR information, Process improvement experience, Stakeholder management experience, Six Sigma belts experience, Process improvement initiatives experience
What You'll Do.
Initiate inquiries about leave
Respond to inquiries about leave
Provide holistic case management
Review medical documentation
Leverage duration guidelines
Leverage best practice tools
Leverage Amazon resources
Assess case management plan
Adjust case management plan
Address sensitive situations
Respond to employee impacting issues
Ensure communication occurs
Facilitate return to work
Facilitate ramp-back plan
Educate business partners
Communicate updates to employees
Communicate updates to stakeholders
Maintain system records
Consult with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Coordinate with Benefits
Coordinate with team members
Coordinate with other departments
How You'll Work.
Team & Collaboration
Work with third party administrator; Work with HR; Work with Safety; Work with Legal; Work with Payroll; Work with Benefits; Work with team members; Work with other departments
Communication Scope
Verbal updates; Written updates
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