Amazon Support Services Costa Rica SRL
Administrative Support, Human Resources, hr
CaseManager(WC)[Seasonal]
“Case Manager (WC) [Seasonal] at Amazon Support Services Costa Rica SRL. Skills: Case management, Leave of absence, Disability management. Initiate inquiries about leave. Respond to inquiries about leave”
Industry & Context.
Troubleshoot issues; Identify issues; Solve problems
Contractual role 11 months
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ Years HR experience, 2+ Years claim management, 2+ Years leave management, 2+ Years disability management, Intermediate MS Word proficiency, Intermediate MS Excel proficiency, Intermediate MS Outlook proficiency
Nice to Have
Basic US legislation knowledge, ADA/ADAAA knowledge, FMLA knowledge, US Workers' Compensation knowledge, Guidance experience, Time management skills, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodations experience, Case management systems experience, Reviewing cases for eligibility, Determining leave pay benefits, Establishing case management plan, Executing case management plan, Critical thinking ability, Identify issues for problem solving, Build relationships ability, Influence others ability, Cross functional environment experience, Multiple projects experience, Cases experience independently, Changing priorities experience, Confidential information experience
What You'll Do.
Initiate inquiries about leave
Respond to inquiries about leave
Provide holistic case management
Review medical documentation
Leverage duration guidelines
Support oversight of leave
Assess case management plan
Adjust case management plan
Address sensitive situations
Respond to sensitive situations
Respond to employee impacting issues
Ensure right communication
Facilitate return to work
Facilitate ramp-back plan
Educate business partners
Communicate updates to employees
Communicate updates to stakeholders
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Coordinate with systems
How You'll Work.
Team & Collaboration
Cross-functional environment; Work with stakeholders; Work with third party; Work with HR; Work with Safety; Work with Legal; Work with Payroll; Work with Benefits; Work with team members; Work with other departments; Work with systems
Communication Scope
Verbal communication; Written communication
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