Sanofi
healthcare
CaseManager-Diabetes
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“Case Manager - Diabetes at Sanofi. Skills: Case management, Patient support, Insurance verification, Care coordination, Reimbursement navigation. Provide best-in-class support services to ensure a positive experience for patients receiving Tzield. Coordinate internal and external care teams throughout the patient journey”
What You'll Achieve.
Ensure a positive experience for patients receiving Tzield; Ensure successful initiation of Tzield treatment; Achieve patient barriers to treatment addressed
Industry & Context.
Excellent problem-solving skills; Identify and handle sensitive issues; Developing action plans for patient-specific issues
Ability to travel within the US, up to 10%
What They're Looking For.
Must Have
Bachelor's degree required (any field), 1+ years minimum experience in pharma, healthcare, insurance, or related fields, In-depth understanding of health insurance benefits, Excellent written and oral communication and problem-solving skills, including the ability to connect with patients and caregivers., Experience and demonstrated success working in a complex matrix environment to accomplish goals., Ability to identify and handle sensitive issues, working independently and collaboratively within teams., Ability to travel within the US, up to 10%.
Nice to Have
Experience in case management, patient services, insurance verification, specialty pharmacy roles or similar., Salesforce CRM experience, Insurance Verification Experience, Direct experience in case management, reimbursement, insurance, or healthcare systems fields, Pharmaiotech patient services and specialty product experience, Experience with complex medical payer policy requirements and coordination of multiple prior authorization needs
What You'll Do.
Provide best-in-class support services to ensure a positive experience for patients receiving Tzield
Coordinate internal and external care teams throughout the patient journey
Address complexities of patient identification
treatment administration
and access challenges
Support T1D patients and their families through insurance verifications and comprehensive care coordination
Assist patients and caregivers with accessing Sanofi's FDA-approved T1D therapy
Facilitate insurance approvals for product and administration
Develop and execute personalized care plans to address patient barriers to treatment
Provide program and process education
Serve as the central point of contact
Maintain comprehensive understanding of the reimbursement process
Maintain up-to-date knowledge of regional resources and market landscape
Compliantly coordinate the exchange of patient-related information
Exhibit initiative and leadership within the cross-functional regional team
Document all interactions with attention to data integrity
Provide caseload coverage outside of assigned territory as needed
Ensure compliance with all Sanofi policies
How You'll Work.
Team & Collaboration
Coordinating internal and external care teams; Collaborating across multiple functions; Working independently and collaboratively within teams; Exhibit initiative and leadership within the cross-functional regional team; Coordinate the exchange of patient-related information with internal and external stakeholders
Communication Scope
Excellent written and oral communication; Ability to connect with patients and caregivers
Full Job Description
**Job title:** Case Manager – Diabetes * _**Location: Remote, US**_ **About the Job** Provide best-in-class support services to ensure a positive experience for patients receiving Tzield, Sanofi's first and only disease-modifying therapy for type 1 diabetes (T1D). Tzield is approved to delay the onset of Stage 3 T1D in adults and children one year and older diagnosed with Stage 2 T1D. This role requires coordinating both internal and external care teams throughout the patient journey, addressing the complexities of patient identification, treatment administration, and access challenges. As a Case Manager for Tzield, you will support T1D patients and their families through insurance verifications and comprehensive care coordination. In this high-touch role, you will assist patients and caregivers with accessing Sanofi's FDA-approved T1D therapy, facilitating insurance approvals for both the product and administration, collaborating across multiple functions, and coordinating care to ensure a seamless journey. You will serve as the central point of contact, developing and executing personalized care plans to address patient barriers to treatment, providing relevant program and process education, resources, and coordination throughout the patient journey. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every day, pursuing progress to make a real impact on millions of patients around the world. **Main Responsibilities:** * Act with a sense of urgency and purpose, leading the case management process for Tzield patients, while balancing individual patient needs with Sanofi's business objectives * Conduct Insurance Verifications for Tzie
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