Mission Australia
non-profit
CaseManager
“Case Manager at Mission Australia. Skills: trauma‑informed, culturally safe, non‑clinical psychosocial support, end‑to‑end case management, client advocacy, collaboration with internal teams and external stakeholders. Provide trauma‑informed, culturally safe, non‑clinical psychosocial support to children and young people aged 12–25 years who are experiencing or have been exposed to family and domestic violence.. Deliver end‑to‑end case management, including intake, assessment of suitability, dev”
What You'll Achieve.
enhance safety, wellbeing and long‑term outcomes; empowering young people and families to move toward safety, stability and resilience
Industry & Context.
sound judgement; navigating ambiguity and complexity
national police history check, qualifications, referee checks, clearance to work with children/vulnerable people
What They're Looking For.
Must Have
A Cert IV or willingness to obtain in Social Work, Social Welfare, Youth Work, Community Services or a related discipline, or equivalent demonstrated disability case management experience will be considered., A minimum of one year’s experience in family and domestic violence, youth work or community‑based case management, with demonstrated ability to support people with complex needs., understanding of trauma‑informed care, child and adolescent development, and child and youth safe practices, with the ability to apply these in practice., Demonstrated knowledge of Aboriginal cultures, communities and protocols, with the ability to work respectfully and effectively with Aboriginal young people and Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply., Well‑developed communication, interpersonal and engagement skills, with the ability to adapt communication to suit diverse audiences, including CALD communities., organisational, time‑management and administrative skills, including report writing, data collection and use of client management systems., Proven ability to work both autonomously and collaboratively within a multidisciplinary team, demonstrating resilience, initiative, sound judgement and confidence in navigating ambiguity and complexity., First Aid & CPR Certificate is required., Full driver licence with no restrictions., national police history check, qualifications, referee checks, clearance to work with children/vulnerable people
What You'll Do.
Provide trauma‑informed
non‑clinical psychosocial support to children and young people aged 12–25 years who are experiencing or have been exposed to family and domestic violence.
Deliver end‑to‑end case management
assessment of suitability
development of holistic and strength‑based case plans
and regular review of progress against goals.
Maintain an active caseload of approximately 15–20 clients
providing one‑to‑one support for up to 12 months or longer where required.
implement and regularly review individualised case management and safety plans in collaboration with clients and their families.
office‑based appointments and outreach in community‑based safe spaces
ensuring client safety and wellbeing at all times.
Provide advocacy and practical assistance
including support with forms and applications (e. g. housing
and referral to appropriate internal and external services.
timely and confidential client records
safety plans and case management documentation
in line with organisational and legislative requirements.
How You'll Work.
Team & Collaboration
work collaboratively with internal teams across the Pilbara and Midwest regions; work collaboratively with external stakeholders
Communication Scope
Well‑developed communication, interpersonal and engagement skills; ability to adapt communication to suit diverse audiences, including CALD communities
Applying for this Case Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Mission Australia?
Real rants from real employees. Read before you apply.