Gdit
CaseManager
“Case Manager at Gdit. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Serve as the primary contact and coordinator for the monitoring, compliance, and performance improvement of OPTN member institutions. Oversee the entire case management lifecycle, which encompasses case intake, triage, tracking, analysis, review, and resolution”
What You'll Achieve.
ensuring patient safety and equitable organ allocation; optimize compliance processes and outcomes; high-quality case management activities; adherence to project deadlines and standards; trend analysis; compliance issues, risks, and necessary corrective actions; fair and consistent evaluation of patient safety and compliance issues; strengthen case intake, triage, review, and resolution processes; refine workflows and policies proactively; improving oversight and accountability in OPTN member compliance activities
Industry & Context.
Analytic skills: ability to use independent judgment to determine risk; Analyze case data to identify trends, patterns of non-compliance, and patient safety risks; Prepare actionable recommendations for process improvement, policy updates, and educational initiatives
Ability to travel to member organizations throughout the country (up to 15% of the time), Must be able to obtain a Public Trust clearance, Ability to travel 10-25%
What They're Looking For.
Must Have
6 + years of related experience, Bachelors degree, understanding of federal, state, and local regulations, Analytic skills: ability to use independent judgment to determine risk, Excellent communication skills written and verbal, Leadership capabilities, organizational skills to manage schedules and audit logistics, Demonstrated ability to handle sensitive information securely and discretely, Ability to travel to member organizations throughout the country (up to 15% of the time), Must be able to obtain a Public Trust clearance
What You'll Do.
Serve as the primary contact and coordinator for the monitoring
and performance improvement of OPTN member institutions
Oversee the entire case management lifecycle
which encompasses case intake
Investigate potential violations of transplant policies
Ensure adherence to federal regulations
Monitor member organization compliance
Actively work to improve policies and processes
Provide critical guidance to transplant centers
Manage quality assurance activities
Analyze data for trends
Liaise with stakeholders to optimize compliance processes and outcomes
Provide leadership and oversight for Site Visit Leads/Investigators during patient safety and compliance case reviews
Act as the team lead for the task team responsible for managing case intake
and resolution activities
and mentor team members
Manage the secure intake and documentation process for incoming patient safety and compliance cases
Redact sensitive information and ensure proper record management
Safeguard case records using secure storage
Develop and maintain case tracking tools
Ensure case tracking systems support real-time access for stakeholders and facilitate trend analysis
Prepare regular and ad hoc reports summarizing case activity
Assess newly submitted cases for severity
Develop initial case review plans
Escalate cases when appropriate
Coordinate case-related activities among various stakeholder groups
and coordination needs of all parties involved in individual cases
Analyze case data to identify trends
patterns of non-compliance
and patient safety risks
Prepare actionable recommendations for process improvement
and educational initiatives
Provide insights to HRSA and other stakeholders on compliance issues
and necessary corrective actions
well-documented case reviews
Draft comprehensive final case reports summarizing findings
and recommended follow-up actions
Oversee the implementation of final decisions and recommendations
Manage continuous quality improvement efforts to strengthen case intake
and resolution processes
Evaluate historical case trends and past operational reviews to refine workflows and policies proactively
Recommend strategies for improving oversight and accountability in OPTN member compliance activities
How You'll Work.
Team & Collaboration
Represent the department in cross-functional teams; Collaborate with task leads and contractors to enhance processes; Coordinate case-related activities among various stakeholder groups, including HRSA, OPTN Committees, and other contractors; Document the roles, responsibilities, and coordination needs of all parties involved in individual cases
Communication Scope
Excellent communication skills written and verbal
Process & Methodology
project management, manage schedules, audit logistics
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