Colorado Coalition for the Homeless
Healthcare
CaseManager
“Case Manager at Colorado Coalition for the Homeless. Skills: Case Management, Client Care Management, Outreach Services, Crisis Intervention, Referral Coordination, Documentation. developing and implementing care plans. coordinating services and resources”
What You'll Achieve.
Focus on individual client outcomes
Industry & Context.
collective problem-solving efforts
internal credentialing and privileging process prior to a start date, Valid driver’s license required, Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others.
What They're Looking For.
Must Have
Valid driver’s license required
Nice to Have
Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred, Knowledge of local housing resources, benefits programs, and social service agencies preferred, Bilingual or multilingual skills preferred, Experience 1-2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred, Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred
What You'll Do.
developing and implementing care plans
coordinating services and resources
monitoring client progress
providing advocacy and support
facilitating referrals to other services
maintaining case documentation and data collection
client care management and support
delivering outreach services
facilitating referrals and linkages to mainstream services and housing
providing crisis intervention
Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs
Support clients with a wrap-around care management model to ensure consistent communication
and supports clients through crisis or disengagement
Acts as a liaison between internal program management
and community partners
Respond promptly to crises involving residents
providing de-escalation
and appropriate referrals
Work with individuals to develop and implement crisis and safety plans tailored to their specific needs
Mediate conflicts helping to resolve issues and maintain positive relationships
Focus on individual client outcomes
using a CCH vehicle or an approved personal vehicle
Accompany residents to appointments
and other necessary engagements to provide support and advocacy
Outreach individuals to assess basic needs
and mental health resource needs
Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care
Assist clients in applying for and securing benefits
such as Social Security
Facilitate referrals to external agencies and coordinate care with other service providers as needed
Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns
or threats to individuals and others
Stays current on applicable community resource list
Provides resources to community members in appropriate situations
Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients
Attends trainings related to the position with intent to bring on-going training and educational opportunities to team
Performs other duties as assigned
Ensure timely & accurate recording of all clinical/non-clinical services
and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed
Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed
Performs other job duties as assigned
How You'll Work.
Team & Collaboration
work collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners; Works collaboratively within a team and supports collective problem-solving efforts; Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients; Attends trainings related to the position with intent to bring on-going training and educational opportunities to team
Communication Scope
Excellent interpersonal and communication skills; ability to build trusting relationships with residents
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