Penn State
education
CaseManagementSupportIntern
“Case Management Support Intern at Penn State. Skills: Case Management Support, Resource Referral, Student Support, Documentation, Basic Needs Assistance. Serve as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity.. Triage calls and emails, and provide resources, advocacy, and support to members of the university communit”
What You'll Achieve.
Empower students to build self-sufficiency skills, especially around navigating community systems; Maximize their educational experience and prepare for involvement in the larger community and life beyond college.
Industry & Context.
solutions-oriented approach
Approval of remote and hybrid work is not guaranteed regardless of work location., Successful completion of background check(s) in accordance with University policies.
What They're Looking For.
Must Have
Ability to handle confidential information with discretion, Ability to work independently and collaboratively, Reliable and trustworthy
Nice to Have
Customer service experience with a professional, empathetic, and solutions-oriented approach
What You'll Do.
Serve as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges
social or adjustment problems
academic related challenges
and financial insecurity.
Triage calls and emails
and provide resources
and support to members of the university community across a broad spectrum of issues and concerns.
Triage calls and/or emails and assign cases in case management system.
Provide appropriate referrals and resources
including but not limited to
food and housing insecurity and funding requests in times of crisis.
Provide drop-in services to students
Complete documentation and maintain records of student cases in online case management system.
Empower students to build self-sufficiency skills
especially around navigating community systems
Follow up with and support students in distress to monitor progress and ensure compliance with recommendations.
Support students in applying for public assistance benefits and programming.
Monitor inventory of Cub Pantry and Basic Needs Hub
Remove expired items from Cub Pantry
Place weekly order with Lion’s Pantry to replenish food items
Sort food and other basic needs resource items to maintain neat environment
Greet and direct walk-in students or other visitors
Communicate with parents/guardians
or designated emergency contacts
Assist with clerical tasks such as retrieving and distributing mail
Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team
including but not limited to presentations for other students
How You'll Work.
Team & Collaboration
Ability to work independently and collaboratively; Uses a coordinated, team approach when empowering students to navigate unforeseen difficulties
Communication Scope
interpersonal and relationship-building skills; Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
Applying for this Case Management Support Intern role?
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