Penn State
CaseManagementSupportIntern
“Case Management Support Intern at Penn State. Skills: Case management, Student support, Resource referral. Triage calls and/or emails. Assign cases in case management system”
Industry & Context.
Background check
What They're Looking For.
Must Have
Ability to handle confidential information, Interpersonal and relationship-building skills, Ability to work independently and collaboratively, Reliable and trustworthy, Customer service experience
What You'll Do.
Triage calls and/or emails
Assign cases in case management system
Provide appropriate referrals and resources
Provide drop-in services to students
Complete documentation and maintain records
Empower students to build self-sufficiency skills
Follow up with and support students in distress
Support students in applying for public assistance benefits
Monitor inventory of Cub Pantry and Basic Needs
Remove expired items from Cub Pantry
Place weekly order with Lion’s Pantry
Sort food and other basic needs resource items
Greet and direct walk-in students or other visitors
Communicate with parents/guardians
or designated emergency contacts
Assist with clerical tasks
Retrieve and distribute mail
Assist with outreach events
Assist with presentations
How You'll Work.
Team & Collaboration
Work study team
Communication Scope
Communicate with parents/guardians
Applying for this Case Management Support Intern role?
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