Childcare Provider Options And Resources
human services
CaseManagementAssociate1
“Case Management Associate 1 at Childcare Provider Options And Resources. Skills: case management, client eligibility determination, documentation processing, caseload management, compliance adherence, reporting. Conduct group and one-one intakes with clients applying for Stage 1 subsidized childcare benefits. Assist clients with childcare application and provide information about childcare provider options and resources”
What You'll Achieve.
meeting all performance metrics; achieving participant stated outcomes; excellent contract performance; meaningful outputs; adherence to stringent federal, state, county, and company compliance objectives; ensure operational processes are executed accurately; measure project objectives; ensuring participants receive quality and timely services
Industry & Context.
Ability to analyze data
Must reside in San Diego County, Flexibility to travel to other PCG offices if needed (Central & East Region)
What They're Looking For.
Must Have
2 to 4 years of customer relationship management or case management experience, Associate's or Bachelor's degree, Must reside in San Diego County
Nice to Have
2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree, Demonstrated ability to use various computer systems preferably CalSAWS
What You'll Do.
Conduct group and one-one intakes with clients applying for Stage 1 subsidized childcare benefits
Assist clients with childcare application and provide information about childcare provider options and resources
Determine clients’ eligibility for subsidized childcare benefits based on knowledge of eligibility requirements
regulations and guidelines
and process documentation in a timely manner and according to program regulations
guidelines and standard operating procedures
Manage a caseload using State and County software systems
child care case management software and a Microsoft Access database
Properly maintain client case files by requesting
and updating documentation for continual compliance
Process childcare changes or extensions within required timelines
Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately
Assist supervisor in meeting all performance metrics and achieving participant stated outcomes
Work with staff to achieve excellent contract performance
and adherence to stringent federal
and company compliance objectives
Assist with quality control procedures to ensure operational processes are executed accurately
Validate and complete monthly reports that measure project objectives
Assist in identifying training needs
Assist with ensuring participants receive quality and timely services
How You'll Work.
Team & Collaboration
Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives; Assist supervisor in meeting all performance metrics and achieving participant stated outcomes; Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public; Ability to communicate across all levels of management and staff
Communication Scope
verbal and written communication skills; Ability to communicate across all levels of management and staff; superior verbal and written communication skills
Process & Methodology
Project and Grants Management
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