Libra Solutions
Finance / FinServ
CaseCoordinator
“Case Coordinator at Libra Solutions. Skills: Case Coordination, Customer Service, Relationship Management, Decision Making. managing active caseload of (100-150) cases. Grow relationship with law firms and medical providers”
Industry & Context.
evaluating a prospective case; making funding related decisions; Ability to assess overall case metrics; make timely decisions independently
Regularly required to talk or hear., Frequently required to sit for long periods working on a walk; use hands to finger, handle or and reach with hands and arms.
What They're Looking For.
Must Have
Comfortable managing active caseload of (100-150) cases, Grow relationship with law firms and medical providers, Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible., Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation., Assess and make funding decisions up to $25K, Maintain workflow through prioritization of daily and weekly tasks, Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking., Collaborate with internal stakeholders to ensure service levels and revenue goals are met., Occasionally assist with training new team members., Provide the best customer service daily., Exemplary customer service and time management, Organized and ability to prioritize well, Thrives in team environment, Knowledge of medical terminology and life cycle of a case, Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor.
Nice to Have
High School Diploma or GED bachelor's degree preferred, 1-3 years of relevant industry or legal experience, Bilingual in Spanish is preferred
What You'll Do.
managing active caseload of (100-150) cases
Grow relationship with law firms and medical providers
Communicate effectively with attorneys
clients and medical providers to ensure best care and best service possible.
Effectively oversee medical treatment for accident victims
including but not limited to scheduling and coordinating appointments
analyzing medical records and arranging transportation.
Assess and make funding decisions up to $25K
Maintain workflow through prioritization of daily and weekly tasks
Perform weekly metrics by reviewing dashboards
and noting basic trends to support accurate case tracking.
Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
Occasionally assist with training new team members.
Provide the best customer service daily.
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders to ensure service levels and revenue goals are met.; Thrives in team environment; Occasionally assist with training new team members.
Communication Scope
Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible.
Process & Methodology
Maintain workflow through prioritization of daily and weekly tasks
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