JB Brown Criminal Trial Practice
Legal
CaseCoordinator
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optimal for Entry candidates.
“Case Coordinator at JB Brown Criminal Trial Practice. Skills: Sales, Client consultation, Follow-up. Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.. Maintain timely follow-up using CRM systems to maximize conversion rates.”
What You'll Achieve.
Maximize conversion rates; Ensure a seamless handoff once a client retains our services
Industry & Context.
What They're Looking For.
Must Have
Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value., Maintain timely follow-up using CRM systems to maximize conversion rates., Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services., Track metrics and maintain accurate records of conversations, follow-ups, and outcomes., Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.
Nice to Have
Can ask for the sale and secure commitment, Comfortable discussing fees and guiding people into payment decisions, Thrives in a fast-paced environment with fluctuating call volume, Compassionate tone paired with confident direction, Highly organized with follow-up discipline, Able to stay calm and structured when dealing with people under stress
What You'll Do.
Conduct in-depth phone consultations to understand legal needs
and communicate the firm’s value.
Maintain timely follow-up using CRM systems to maximize conversion rates.
Track metrics and maintain accurate records of conversations
Provide a high level of empathy
and clarity during stressful and emotional client situations.
How You'll Work.
Team & Collaboration
Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
Communication Scope
Clear communication
Full Job Description
Why Work For Us Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve. At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply! What We Value Client Commitment Integrity A Will to Win Teamwork Personal Accountability Passion While this posting appears on the Alexander Shunnarah Trial Attorneys careers site, please note that this position is with JB Brown Criminal Trial Practice. JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication. We are seeking a Case Coordinator—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. Key Responsibilities Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value. Maintain timely follow-up using CRM systems to maximize conversion rates. Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services. Track metr
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