PA Consulting
Health and life sciences
CareTechnologyOperationsFacilitator
“Care Technology Operations Facilitator at PA Consulting. Skills: Care technology operations, Service delivery, Referral management. Support day-to-day delivery of Argenti care technology service. Manage referrals”
What You'll Achieve.
Improve outcomes for vulnerable people; Achieve better outcomes for service users; Achieve better quality of life for service users
Industry & Context.
Problem-solving; Data analysis; Query resolution; Complaint resolution
3+ days in client office, Limited travel, Occasional travel to PA’s London office, UK security clearance, Baseline Personnel Security Standard, National Security Vetting, 5 years continuous residency in UK, British citizen residency, UK Government guidance review
What They're Looking For.
Must Have
IT skills with all basic Microsoft packages, Advanced Microsoft Excel skills, Ability to run data analysis and reports using Excel, Logical functions in Excel, Working with lookups in Excel, Data validation in Excel, Pivot tables in Excel, Analytical skills, Ability to interpret data sets, Great communication skills, Ability to engage with clients independently, Produce reports using PowerPoint, Produce reports using Word, Attention to detail, Effective leadership skills, Effective problem-solving skills, Great teamwork, Adaptability, Resilience, Willingness to learn new skills, Good understanding of social care users and their needs, Good understanding of outcomes of care technology, Grasp of the health and care sector, Understanding of safeguarding, Understanding of personalisation, Understanding of working with vulnerable people, Flexibility to work across PA’s care technology contracts
Nice to Have
Experience in Health or Social Care
What You'll Do.
Support day-to-day delivery of Argenti care technology service
Ensure high-quality service
Ensure efficient service
Support wider service responsibilities
Support quality assurance
Support transformation
Support programme delivery
Support contract management
Contribute to service excellence
Administer day-to-day operational service
Ensure service is efficient
Ensure service is responsive
Work with potential referrers
Support high-quality referrals
Achieve better outcomes for service users
Achieve better quality of life for service users
Keep all records accurately
Serve as ambassador for Argenti partnership
Represent service positively
Represent service progressively
Take responsibility for day-to-day administration
Assess referrals for appropriateness
Quantify benefits of referrals
Assist in smooth running of business as usual
Take responsibility for enquiries
Provide efficient service on phone
Provide efficient service on email
Deal with internal communication
Deal with external communication
Support referrers to make high quality referrals
Ensure referrals are 'right first time'
Receive queries from service users
Resolve queries from service users
Receive complaints from service users
Resolve complaints from service users
Receive queries from Care Managers
Resolve queries from Care Managers
Receive complaints from Care Managers
Resolve complaints from Care Managers
Receive queries from other professionals
Resolve queries from other professionals
Receive complaints from other professionals
Resolve complaints from other professionals
Receive queries from external agencies
Resolve queries from external agencies
Receive complaints from external agencies
Resolve complaints from external agencies
Engage with service deliver partners
Escalate to Operations Manager
Maintain up to date records
Maintain accurate records
Maintain timely records
Ensure all required data is added to Councils’
Ensure all required data is added to Argenti’s
Carry out duties with due regard to health
Carry out duties with due regard to legislation
Carry out duties with due regard to Council’s
Carry out duties with due regard to Council’s
Carry out duties with due regard to Codes
Carry out duties with due regard to Disciplinary
Carry out duties with due regard to new
Support delivery of care technology transformation activity
Support delivery of programme delivery activity
Support delivery of proof concepts
Support delivery of continuous improvement activities
Support delivery of culture change activities
Support care technology contract management activity
Support care technology compliance activity
Contribute to reporting requirements
Contribute to audit requirements
How You'll Work.
Team & Collaboration
Cross-functional teams; Client engagement
Communication Scope
Client engagement; Report production
Process & Methodology
Programme delivery
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