FreedomCare
Healthcare
CareSpecialistI,LHCSA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Care Specialist I, LHCSA at FreedomCare. Skills: Customer success, Customer relationships, Customer retention, Customer satisfaction, Value realization. Support patients. Choose a caregiver”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Typing skills, Leverage technology, Resolve customer issues, Notetaking, Multitasking, Customer service skills, Communication skills, Problem-solving skills, Work in fast-paced environment, Work in high-volume environment
Nice to Have
2+ years relevant experience, Healthcare call center experience, Contact center experience, Home care experience, Healthcare coordination experience, Scheduling experience, Knowledge of LHCSA regulations, Knowledge of EVV requirements, EVV software experience, Bilingual in Spanish
What You'll Do.
Support patients, Choose a caregiver, Care for patients
How You'll Work.
Communication Scope
Communication skills
Full Job Description
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U. S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist to join our LHCSA team. This is a remote role at this time. Department strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking Exceptional customer service skills Excellent communication and problem-solving skills Ability to work in a fast-paced, high-volume environment Nice-to-Haves: 2+ years of relevant experience in a healthcare call center or contact center environment Prior experience in home care, healthcare coordination, or scheduling preferred Knowledge of LHCSA regulations and EVV requirements is a plus HHA Exchange or Medflyt EVV software experience a plus Bilingual in Spanish, or other languages, desired Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and d
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