Mixlab
Veterinary Pharmacy
CareSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Care Specialist at Mixlab. Skills: Customer support, Veterinary pharmacy, Client retention. Delight customers. Build customer loyalty”
Industry & Context.
Problem solving; Decision making; Troubleshooting
Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
2-3 years customer-centric role experience, Bachelor's Degree or High School Diploma, Ability to learn medication information, Ability to learn medication formulations, Ability to learn NYS FDA laws
Nice to Have
Experience in veterinary care, Experience in medical field, Interest in working in veterinary field
What You'll Do.
Build customer loyalty
Handle customer communication
Inform customers of values
Inform customers of policies
Inform customers of procedures
Sell Mixlab to new customers
Communicate with veterinarians
Communicate with pharmacists
Answer veterinarian calls
Answer veterinarian emails
Answer veterinarian texts
Take information for prescriptions
Update veterinarians on order status
Call vet practices for information
Call vet practices for authorization
Relay client questions
Relay client concerns
Follow company workflow
Follow company processes
Communicate with logistics team
Communicate with pharmacists
Communicate with technicians
Communicate with couriers
Process payment information
Write messages to pets
Select toys for orders
Work with team members
How You'll Work.
Team & Collaboration
Work with team members
Communication Scope
Written communication; Verbal communication
Full Job Description
## Description Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Care Specialist to remotely support our customer service operations. We are looking for a customer-focused individual who is passionate about providing personalized care for pets and pet owners with a positive, can-do attitude, and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what. Taking care of customers and veterinarians is our #1 priority. You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike. Our Care Associates must be detail-oriented, thorough, and obsessed with creating the best possible experience for our customers. ## RESPONSIBILITIES Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude: Quickly and efficiently handle communication with customers by answering phone calls, text messages, and emails regarding billing, delivery, and general questions to ensure that all of customer needs are met and problems are resolved Call customers when additional information is needed regarding their medication or when there is a refill coming up on their pets medication Inform customers of Mixlab’s values, policies and procedures as a client, and occasionally “sell” Mixlab to new customers over the phone who are considering switching Professionally communicate with veterinarians and Mixlab pharmacists to get our customers their prescriptions in a timely manner: Answer phone calls, emails, and text messages from veterinarians and vet practice staff to answer their questions, take information for new prescriptions or update them on the status of orders Call vet practices when additional information is needed, authorization is needed on a new medication, or to relay client questions or concerns Follow Mixlab company workflow and processes to ensure smooth daily operations: Work
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