Care. com
Technology
CareSpecialist,AfterHours
“Care Specialist, After Hours at Care. com. Skills: Customer service, Crisis support, Resource navigation. Provide professional customer service. Answer inbound calls”
What You'll Achieve.
Ensure high member satisfaction
Industry & Context.
Problem-solving
Occasional holiday coverage, Evening shifts, Overnight shifts, Weekend shifts
What They're Looking For.
Must Have
Bachelor’s degree or relevant work experience, 2–4+ years experience, High emotional intelligence, Written communication, Verbal communication, Excellent analytical abilities, Excellent organizational abilities, Excellent time management abilities, Adaptability in fast-changing environment
Nice to Have
Human services experience, Social work experience, Public health experience
What You'll Do.
Provide professional customer service
Offer education and guidance
Support members via email
Support members via web
Support members via chat
Verify member eligibility
Document requests in CRM
Explain benefits based on plans
Connect members with resources
Adhere to performance metrics
Educate members on various topics
Provide critical resources for members
Provide queue coverage
Perform additional duties
How You'll Work.
Team & Collaboration
Collaborate with Research Team
Communication Scope
Written communication; Verbal communication
Applying for this Care Specialist, After Hours role?
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ANONYMOUS · UNFILTERED
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