Chanel
Care&RepairAdvisor
“Care & Repair Advisor at Chanel. Skills: client consultations, repair logistics, stock organization. Provide an elevated client experience. Timely and accurate completion of all CASS administration”
What They're Looking For.
Must Have
outgoing and approachable demeanor, Exceptional attention to detail, problem-solving mindset, Genuine passion for craftsmanship, interest in luxury clientelling, Confidence in using technology, proactive attitude, ability to collaborate effectively, Empathy, active listening, client-first mindset, positive, open mindset, flexibility in adapting to changing priorities, organizational skills
Nice to Have
A solid understanding of luxury leather goods, costume jewelry, and RTW garments, or a willingness to learn
What You'll Do.
Provide an elevated client experience
Timely and accurate completion of all CASS administration
diagnose the reason for the product being returned
Perform both express repairs and minor technical repairs
Manage all spare part orders and inventory
Establish and maintain customer relationships
Deliver training to Fashion Advisors
Conduct regular audits
Develop and maintain expert standards of product knowledge
Plan your daily tasks
How You'll Work.
Team & Collaboration
actively participate in team meetings to contribute to shared goals
Communication Scope
communication skills
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