Chanel
Care&RepairAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Care & Repair Advisor at Chanel. Skills: client consultations, repair logistics, stock organization. Provide an elevated client experience. Timely and accurate completion of all CASS administration”
What They're Looking For.
Must Have
outgoing and approachable demeanor, Exceptional attention to detail, problem-solving mindset, Genuine passion for craftsmanship, interest in luxury clientelling, Confidence in using technology, proactive attitude, ability to collaborate effectively, Empathy, active listening, client-first mindset, positive, open mindset, flexibility in adapting to changing priorities, organizational skills
Nice to Have
A solid understanding of luxury leather goods, costume jewelry, and RTW garments, or a willingness to learn
What You'll Do.
Provide an elevated client experience
Timely and accurate completion of all CASS administration
diagnose the reason for the product being returned
Perform both express repairs and minor technical repairs
Manage all spare part orders and inventory
Establish and maintain customer relationships
Deliver training to Fashion Advisors
Conduct regular audits
Develop and maintain expert standards of product knowledge
Plan your daily tasks
How You'll Work.
Team & Collaboration
actively participate in team meetings to contribute to shared goals
Communication Scope
communication skills
Full Job Description
**Location:** Oakridge Boutique (Vancouver) **Responsible:** Operations Manager **Contract** : Permanent, full time **Your Role @ Chanel** As part of the Oakridge Boutique team, you will be the face of the Care & Repair department, you will ensure every client enjoys a seamless, luxurious after-sales experience. From welcoming clients into our dedicated after-sales space to collaborating with skilled artisans and seamstresses, you will provide tailored solutions that reflect CHANEL’s commitment to excellence. Your responsibilities include managing client consultations, assessing repair needs, and executing express repairs, while also overseeing back-of-house operations such as repair logistics, spare part orders, and stock organization. With every interaction, you will embody CHANEL’s dedication to craftsmanship, innovation, and exceptional service. **Your Impact @ Chanel** * Provide an elevated client experience by welcoming clients into the Care & Repair space, understanding their needs, and guiding them through tailored repair solutions. * Timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies as appropriate ensuring repairs are sent to the relevant workshops within the company guidelines * Must be able to diagnose the reason for the product being returned and provide an appropriate solution * Perform both express repairs and minor technical repairs on leather goods and costume jewelry (client and stock) according to company repair standards * Manage all spare part orders and inventory for the boutique * Establish and maintain strong customer relationships by responding promptly and appropriately * Deliver training to Fashion Advisors on CASS and CHANEL & Moi philosophy in the boutiques * Conduct regular audits, share insights on quality issues, and liaise with the Boutique Management team to address client concerns with empathy. * Develop and maintain expert standards of product knowledge, and app
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