Upward Health
Healthcare
CarePlatformProductManager
“Care Platform Product Manager at Upward Health. Skills: Product strategy, Roadmapping, Salesforce Health Cloud, Clinical operations. Drive strategy, design, and delivery of technology solutions. Support clinical care operations”
What You'll Achieve.
Evaluate effectiveness of delivered features; Evaluate effectiveness of platform improvements
Industry & Context.
Analytical thinking; Problem solving; Translate complex needs
What They're Looking For.
Must Have
5+ years product management, Experience managing healthcare technology products, Familiarity with care management workflows, Familiarity with clinical operations, Experience working with Salesforce Health Cloud, Translate complex needs into product requirements, Write detailed acceptance criteria, Work closely with engineering teams, Manage product roadmaps, Experience with prioritization frameworks, Track product performance using metrics, Manage scope, Manage timelines, Manage delivery expectations, Experience working in agile environments, Experience working in iterative product development, Manage multiple projects simultaneously, Ability to manage projects in a dynamic environment
Nice to Have
Experience with Athena EHR integrations, Experience with Athena EHR workflows
What You'll Do.
and delivery of technology solutions
Support clinical care operations
Partner with clinical leaders
Partner with care teams
Partner with operational stakeholders
Understand pain points
Translate needs into product requirements
Guide solutions from concept to delivery
Prioritize work with development team
Define acceptance criteria
Manage scope with development team
Ensure high-quality releases
Own product roadmap for clinical platform capabilities
Balance new requests against strategic priorities
Maintain visibility into delivery progress
Maintain visibility into outcomes
Develop understanding of clinical workflows
Develop understanding of care team pain points
Serve as primary product owner for Care Platform
Partner with clinical stakeholders to define requirements
Develop clear acceptance criteria
Translate stakeholder needs into user stories
Translate stakeholder needs into prioritized backlog items
Collaborate with Product Analysts
Collaborate with Salesforce Developers
Design scalable solutions
Deliver scalable solutions
Maintain Care Platform product roadmap
Balance strategic initiatives with new requests
Manage stakeholder expectations
Communicate project status
Communicate timelines
Communicate tradeoffs
Establish processes for intake
Establish processes for prioritization
Establish processes for scope management
Evaluate effectiveness of delivered features
Evaluate effectiveness of platform improvements
Prepare presentations for leadership
Prepare status updates for leadership
Prepare presentations for operational stakeholders
Prepare status updates for operational stakeholders
Coordinate validation
Coordinate stakeholder approval for new features
Coordinate stakeholder approval for enhancements
Ensure solutions align with operational needs
Ensure solutions align with organizational strategy
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with Product Analysts; Work with Salesforce Developers; Stakeholder engagement; Cross-functional communication
Communication Scope
Executive presentation; Stakeholder updates
Process & Methodology
Roadmap planning, Prioritization, Scope management, Timeline management, Delivery management, Agile, Iterative development
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