Company
Healthcare
CareNavigationProgramManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Care Navigation Program Manager. Skills: Care navigation, Program management, Team leadership. Provide telephonic care navigation services. Complete care navigation activities”
Industry & Context.
Data analysis; Prioritize competing tasks; Prioritize competing projects; Sound professional judgment
Repetitive motions, Sedentary work, Sitting for prolonged periods, Visual perception
What They're Looking For.
Must Have
Master's degree in Social Work, Active, unrestricted LCSW/LISW/LMHC license, 2 years of experience in care management, Experience with individuals experiencing food insecurity, Experience with substance use disorders, Experience with behavioral health needs, Experience with homelessness, Experience with transition from incarceration, Experience building processes, Experience building workflows, Experience building programs, Prior supervisory experience, Team leadership experience, Ability to capture data, Ability to analyze data, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal communication skills, Organizational skills, Ability to manage multiple priorities, Proficiency with Microsoft Excel, Proficiency with standard office technology, Exceptional attention to detail, Ability to prioritize competing tasks, Ability to prioritize competing projects, Ability to work independently, Ability to exercise sound professional judgment, Ability to use standard office equipment, Ability to use standard technology
Nice to Have
Training in Trauma-Informed Care, Certification in Trauma-Informed Care, Training in Motivational Interviewing, Certification in Motivational Interviewing, Training in Crisis De-escalation, Certification in Crisis De-escalation, Previous telephonic screening experience, Previous care navigation experience, Previous care management experience
What You'll Do.
Provide telephonic care navigation services
Complete care navigation activities
Document all care navigation activities
Create clinical workflows
Maintain clinical SOPs
Maintain clinical workflows
Allocate care navigation resources
Implement billing workflows
Implement documentation processes
Manage billing workflows
Manage documentation processes
Collaborate within interdisciplinary team
Deliver person-centered care navigation
Supervise frontline care navigators
Provide oversight to care navigators
Assign daily work activities
Assign weekly work activities
Monitor daily work activities
Monitor weekly work activities
Ensure services meet professional standards
Ensure services meet organizational policies
Ensure services meet industry best practices
Support staff development
Maintain professional expertise
How You'll Work.
Team & Collaboration
Interdisciplinary team; Nutritional Counseling Team; Intake Team; Health Care Partners; Implementation Team; Billing Team
Communication Scope
Written communication; Verbal communication; Interpersonal communication
Process & Methodology
Process building, Workflow development, Program development
Full Job Description
## Responsibilities include, but are not limited to Provide telephonic care navigation services, including screening, navigation, and care management support to individuals receiving services through the New York Social Care Network (SCN) Complete care navigation activities within SCN technology platforms, including Unite Us and other designated systems Document all care navigation activities accurately and timely within the client record Create and maintain clinical SOPs and workflows that are evidence-based and meet standard of care Allocate care navigation resources based on client needs and acuity/tier level Implement and manage time-based billing workflows and documentation processes Collaborate within an interdisciplinary team to deliver high-quality, person-centered care navigation services in partnership with: Nutritional Counseling Team Intake Team Health Care Partners Implementation Team Billing Team Supervise and provide oversight to a team of frontline, non-licensed care navigators. Assign and monitor daily and weekly work activities for team members Ensure care navigation services meet professional standards, organizational policies, and industry best practices Support staff development and maintain professional expertise through continuing education, professional publications, networking, and participation in relevant professional organizations ## Required Skills and Experience Master's degree in Social Work Active, unrestricted licensure as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC) or equivalent independent clinical social work license in the applicable state of residence Minimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare setting Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or instituti
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