Company
Healthcare
CareNavigationProgramManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Care Navigation Program Manager. Skills: Care Navigation, Program Management, Team Supervision, Process Improvement. Oversee the Care Navigation program. Ensure existing programs operate efficiently”
Industry & Context.
Data analysis; Prioritize tasks; Prioritize projects; Professional judgment
Occasional travel, Travel to Iowa offices, Travel to New York offices, Travel to Ankeny, IA for orientation
What They're Looking For.
Must Have
Master's degree in Social Work, Active, unrestricted LCSW, LISW, LMHC or equivalent license, 2 years of experience in care management, 2 years of experience in care coordination, 2 years of experience in managed care, 2 years of experience in a related healthcare setting, Experience building processes, workflows, or programs, Prior supervisory or team leadership experience, Ability to capture and analyze data, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal communication skills, Organizational skills, Ability to manage multiple priorities simultaneously, Proficiency with Microsoft Excel, Proficiency with other standard office technology platforms, Exceptional attention to detail, Ability to prioritize competing tasks and projects effectively, Ability to work independently with minimal supervision, Ability to exercise sound professional judgment, Ability to routinely use standard office equipment and technology, Ability to use laptop computers, Ability to use smartphones
Nice to Have
Training in Trauma-Informed Care, Training in Motivational Interviewing, Training in Crisis De-escalation techniques, Certification in Trauma-Informed Care, Certification in Motivational Interviewing, Certification in Crisis De-escalation techniques, Previous experience providing telephonic screenings, Previous experience providing care navigation, Previous experience providing care management services
What You'll Do.
Oversee the Care Navigation program
Ensure existing programs operate efficiently
Implement new programs
Manage relationships with health plan partners
Oversee internal policies
Oversee teams conducting care navigation activities
Provide telephonic care navigation services
Provide care management support
Complete care navigation activities within SCN technology platforms
Document all care navigation activities accurately
Document all care navigation activities timely
Maintain clinical SOPs
Allocate care navigation resources based on client needs
Allocate care navigation resources based on acuity/tier level
Implement time-based billing workflows
Manage time-based billing workflows
Implement documentation processes
Manage documentation processes
Collaborate within an interdisciplinary team
Deliver high-quality care navigation services
Deliver person-centered care navigation services
Supervise frontline care navigators
Provide oversight to frontline care navigators
Assign daily work activities for team members
Monitor daily work activities for team members
Assign weekly work activities for team members
Monitor weekly work activities for team members
Ensure care navigation services meet professional standards
Ensure care navigation services meet organizational policies
Ensure care navigation services meet industry best practices
Support staff development
Maintain professional expertise through continuing education
Maintain professional expertise through professional publications
Maintain professional expertise through networking
Maintain professional expertise through participation in relevant professional
How You'll Work.
Team & Collaboration
Interdisciplinary team; Nutritional Counseling Team; Intake Team; Health Care Partners; Implementation Team; Billing Team
Communication Scope
Written communication; Verbal communication; Interpersonal communication
Process & Methodology
Program implementation, Process management, Workflow management
Full Job Description
## Description Care Navigation Program Manager is responsible for overseeing the Care Navigation program, ensuring existing programs operate efficiently and new programs are successfully implemented and onboarded. This role will manage relationships with health plan partners and oversee internal policies, procedures, workflows, and teams conducting care navigation activities. This position will also provide telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs as needed during implementation and onboarding periods. The Program Manager reports to the Director of Intake. This is a fully remote position and may be located anywhere within the United States. Occasional travel to offices in Iowa and New York may be required. Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation. Salary range: $79,386-100,000 plus 10% bonus Benefits Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it. Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent ## Responsibilities include, but are not limited to Provide telephonic care navigation services, including screening, navigation, and care management support to individuals receiving services through the New York Social Care Network (SCN) Complete care navigation activities within SCN technology platforms, including Unite Us and other designated systems Document all care navigation activities accurately and timely within the client record Create and maintain clinical SOPs and workflows that are evidence-based a
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