CareDeliveryOperationsLead

Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day. Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2M a week. We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions. The Role We're hiring a Care Delivery Operations Lead to build and own the operating infrastructure that enables Cadence's clinical teams to deliver care at scale. You'll translate patient growth targets into workforce architecture, performance systems, and automation strategy - working across Clinical, Product, and Engineering to build a care delivery engine capable of supporting significant expansion without sacrificing quality or compliance. Most of what keeps patients healthier happens between visits; this role is responsible for making sure the systems behind that care never break under scale. What You'll Do Build and maintain capacity planning and workforce forecasting models that translate patient growth and acuity targets into staffing architecture for RN workflows across Cadence programs. Define SLA standards, productivity benchm