Tend
Dentistry
CareCoordinator
“Care Coordinator at Tend. Skills: Patient experience, Financial conversations, Clinical coordination. Create a warm, welcoming experience. Own the full check-in and check-out process”
What You'll Achieve.
Support studio performance goals through schedule optimization and case acceptance
Industry & Context.
Proactively solve problems; Solutions-oriented
Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month, Ability to sit and stand for extended periods throughout the workday, Ability to use a computer and phone systems for extended periods, Ability to move throughout the studio and assist patients as needed, Occasional lifting or movement of office supplies up to 25 pounds, Ability to communicate effectively with patients and team members in person and via technology
What They're Looking For.
Must Have
1–2 years of experience in a healthcare or patient-facing role, Confidence in discussing treatment plans, timelines, and insurance coverage with patients, Experience presenting financial information and supporting case acceptance, organizational skills and attention to detail, Excellent verbal and written communication skills, Ability to thrive in a fast-paced, team-based environment, A proactive mindset with ownership and follow-through, Passion for delivering thoughtful, human-centered service, Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month, Ability to sit and stand for extended periods throughout the workday, Ability to use a computer and phone systems for extended periods, Ability to move throughout the studio and assist patients as needed, Occasional lifting or movement of office supplies up to 25 pounds, Ability to communicate effectively with patients and team members in person and via technology
Nice to Have
dental experience strongly preferred, Familiarity with dental software (Dentrix or similar) preferred, Understanding of insurance claims, benefits coordination, and billing practices
What You'll Do.
Own the full check-in and check-out process
Present treatment plans clearly and confidently
Guide financial conversations
Partner with the Studio Manager
Collaborate with dentists
Participate in daily huddles
Maintain accurate and organized patient records
Coordinate referrals and follow-ups
Respond to patient inquiries
Resolve patient concerns in real time
and compliant front-of-house environment
Support studio performance goals
How You'll Work.
Team & Collaboration
Collaborate with dentists, hygienists, and clinical teams; Partner effectively with clinical and studio teams
Communication Scope
Excellent verbal and written communication skills; Clearly explain treatment plans, financial details, and next steps while building trust with patients
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