CARECoordinator

**Position Summary:** The Care Coordinator is responsible for performing essential administrative duties for the Counseling Center and providing crucial triage, case management, and administrative support for the Campus Assessment, Response and Evaluation (CARE) team. This position serves as the primary administrative link between the Counseling Center and the broader campus support network, ensuring seamless student access to services and efficient team operations. # # **Specific Job Duties (Essential Functions of Responsibilities)** ## **Administrative and Operational Support** * Serve as the primary point of contact for the Counseling Center. Answer and appropriately route incoming phone calls, manage the general office email inbox, greet students/visitors, and provide general information about services. * Manage office supplies, order materials, submit and track purchase requisitions, process invoices, and maintain records related to the Counseling Center operating budget in compliance with institutional policies. * Maintain and organize confidential client records (both electronic and physical), ensuring compliance with HIPAA, FERPA, and institutional privacy standards. Manage documentation for staff training, licensure, and professional development. * Schedule appointments for the Counseling Center staff, coordinate team meetings (including scheduling rooms and organizing materials), and assist with staff travel arrangements. * Assist the director with collecting, compiling, and summarizing statistical data related to center usage, appointment no-shows, and services for semester and end of year reports. ## ## **Triage & CARE/BIT Case Management Support** * Serve as the initial point of contact for students calling or walking in with urgent concerns. Conduct brief, non-clinical triage to assess the urgency of need and appropriately refer students to counseling, emergency services, or external community resources. * Provide essential administrative support to th