Schwarzman Animal Medical Center
veterinary
CareCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Care Coordinator at Schwarzman Animal Medical Center. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. providing clerical support to the hospital’s Cancer Institute. Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients”
Industry & Context.
problem solving; decision making
What They're Looking For.
Must Have
Minimum of 2 years veterinary/human health clerical experience, Minimum of 2 years customer service in a professional setting, Excellent written and verbal communication skills, Well organized and the ability to multitask, Ability to interact with all levels of staff, clients, and veterinarian practices, Maintain confidently and handle sensitive information with accuracy according to policies
What You'll Do.
providing clerical support to the hospital’s Cancer Institute
Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
Responsible for client check in and check out
which includes (but not limited to) patient registration
Effectively triage phone calls from AMC staff
and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client
Schedule appointments with clients and manage appointment reminders
Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
Obtain all necessary referral documentation
and pre-registration paperwork
Provide concierge service to clients and referrals by greeting clients
helping them navigate the hospital
and directing them to appropriate areas
Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
Update clients as requested by veterinary staff with daily status reports on inpatient pets.
Convey patient status information and instructions to the client in a thorough
and appropriate manner
Process general information calls regarding routine pet care and information regarding other AMC services
master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
Other duties as deemed necessary
How You'll Work.
Team & Collaboration
interact with all levels of staff, clients, and veterinarian practices; Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients; Update clients as requested by veterinary staff with daily status reports on inpatient pets.; Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner; collaborative environment
Communication Scope
Excellent written and verbal communication skills; client communication
Full Job Description
The Schwarzman Animal Medical Center’s commitment to compassionate veterinary care dates back to 1910 when it was founded as a clinic to help animals whose owners could not afford treatment. We continue this this legacy today as the premier veterinary hospital in the tri-state area, maintaining the only Level 1 Trauma Center in New York City and the highest standards of care as part of our American Animal Hospital Association (AAHA) accreditation. With 150+ veterinarians working collaboratively across 20 specialties and services, our team prides itself on delivering world class veterinary care to help keep pet families together. A Commitment to Lifelong Learning When you join the team at AMC, you join a renowned team of veterinary professionals dedicated to innovative care, research, and education. Our prestigious postgraduate education programs attract future leaders in veterinary medicine, and the clinical research conducted at AMC has led to breakthroughs that change the way care is delivered industry-wide. This shared commitment to learning and innovative care creates a collegial, collaborative environment with rewarding opportunities for advancement, growth, and mentorship. About the Role of Care Coordinator for AMC’s Cancer Institute The Schwarzman Animal Medical Center is seeking a full time Care Coordinator which will be responsible for providing clerical support to the hospital’s Cancer Institute. Shift: Monday, Wednesday, Thursday, Friday: 10am–6pm Saturday: 8am–4pm Skills Required: Minimum of 2 years veterinary/human health clerical experience Minimum of 2 years customer service in a professional setting Excellent written and verbal communication skills Well organized and the ability to multitask Ability to interact with all levels of staff, clients, and veterinarian practices Maintain confidently and handle sensitive information with accuracy according to policies Specific Duties and Responsibilities: Serve as primary liaison between The Cancer Institute
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