Atria Physician Practice New York PC
Hospital & Health Care
CareCoordinator
“Care Coordinator at Atria Physician Practice New York PC. Skills: member relationship building, appointment scheduling, medical record procurement, EMR utilization, triage member inquiries. Function as the main point of contact for administrative issues and build relationships with our members.. Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership.”
What You'll Achieve.
Work to make every interaction the best possible one it can be.; Ensure the loop gets closed and communicated appropriately and proactively.; assure the best possible member experience.
Industry & Context.
What They're Looking For.
Must Have
Associate's or Bachelor's degree required, 5+ years customer service experience in a hospitality or membership role with in-person interaction required, Experience in Health Information ManagementR (Electronic Medical Records) processes, Passionate about accuracy, exceptional hospitality, and protecting confidential information, Effective, kind, anticipatory and professional business communication using email and phone
Nice to Have
Knowledge of HIPAA Privacy & Security preferred
What You'll Do.
Function as the main point of contact for administrative issues and build relationships with our members.
Accurately and efficiently schedule appointments
and other interactions for clinical staff and membership.
Assist with procuring medical records
and follow-up note from external practices.
Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality.
Support all clinicians by performing assistant and administrative duties under general supervision
utilizing knowledge of medical terminology and hospital
or laboratory procedures
Become an expert of the Institute’s technology
processes and best practices to support the clinical staff and assure the best possible member experience.
Triage member inquiries in a professional
and efficient manner.
How You'll Work.
Communication Scope
Effective, kind, anticipatory and professional business communication using email and phone
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