TailorCare
Healthcare
CareAdvocate
“Care Advocate at TailorCare. Skills: Patient engagement, Outbound calling, Healthcare navigation. Engage prospective patients. Conduct proactive outbound calls”
What You'll Achieve.
Meet outreach volume targets; Exceed outreach volume targets; Meet patient engagement targets; Exceed patient engagement targets; Meet enrollment targets; Exceed enrollment targets; Meet call quality targets; Exceed call quality targets
Industry & Context.
What They're Looking For.
Must Have
Experience in outbound call center, Experience in inside sales, Experience in telephonic outreach, Experience in patient engagement, Written communication skills, Verbal communication skills, Persuasion skills, Active listening skills, Manage high call volume, Maintain accuracy, Maintain empathy, Comfortable with productivity targets, Comfortable with quality metrics, Comfortable in fast-paced environment, Comfortable in tech-enabled environment, High comfort level with technology, Collaborate with multidisciplinary teams, Excellent organizational skills, Excellent prioritization skills, Attention to detail
Nice to Have
Healthcare patient engagement experience, Health plan patient engagement experience, Health tech patient engagement experience, Motivational interviewing familiarity, Patient coaching strategies familiarity, Experience with Medicare populations, Basic understanding of Medicare Health Plans, Knowledge of medical terminology, Remote/telemedicine care delivery experience
What You'll Do.
Engage prospective patients
Conduct proactive outbound calls
Conduct multichannel outreach
Guide patients through value
Create personalized experience
Create empathetic experience
Create compelling experience
Connect with patients
Connect with caregivers
Communicate value proposition
Address patient questions
Address patient barriers
Address patient objections
Maintain supportive tone
Demonstrate professionalism
Demonstrate consistency
Document patient interactions
Meet performance targets
Exceed performance targets
Coordinate patient handoffs
Participate in team meetings
Contribute to learning culture
Contribute to collaboration culture
Surface feedback on trends
Surface feedback on barriers
Surface feedback on script effectiveness
How You'll Work.
Team & Collaboration
Internal care teams; Regular team meetings; Culture of learning; Culture of collaboration
Communication Scope
Written communication; Verbal communication; Persuasion; Active listening
Applying for this Care Advocate role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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