UOB
CardsOperations&ProcessingChargebackOfficer
Neural analysis suggests this role is
optimal for Mid candidates.
“Cards Operations & Processing Chargeback Officer at UOB. Skills: chargeback operation, dispute management, card operations, Settlement, Chargeback, Disputes, card scheme rules, end‑to‑end dispute lifecycle. leading the end‑to‑end chargeback operation for issuing‑bank card transactions. ensuring compliance with Visa/Mastercard network rules, regulatory requirements, and internal risk guidelines”
Industry & Context.
Ability to think independently, analytically, and logically
What They're Looking For.
Must Have
2 years of experience in Cards Operations including expertise in Settlement, Chargeback, Disputes across Visa/Mastercard schemes, Deep understanding of card operation processes, card scheme rules, regulatory requirements, and end‑to‑end dispute lifecycle (chargeback, representment, pre-arbitration, arbitration…), communication skills in English and Vietnamese, Ability to think independently, analytically, and logically, Ability to thrive in a fast‑paced environment with tight deadlines and high accuracy requirements
Nice to Have
Passionate about continuous learning and digital innovation
What You'll Do.
leading the end‑to‑end chargeback operation for issuing‑bank card transactions
ensuring compliance with Visa/Mastercard network rules
regulatory requirements
and internal risk guidelines
and validate chargeback scenarios of transaction disputes requests from Cardholders
Submit to respective issuer/ merchant through respective schemes' dispute management system platforms
Follow the chargeback status
Adjust & monitor all GLs regarding chargeback process
How You'll Work.
Team & Collaboration
collaborate effectively with internal partners, schemes, and acquiring banks; working effectively with internal teams, merchants, acquirers, issuers, and card schemes
Communication Scope
communication skills in English and Vietnamese
Full Job Description
**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **About the Department** The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches. **Overview of the Role** The candidate will be responsible for leading the end‑to‑end chargeback operation for issuing‑bank card transactions, ensuring compliance with Visa/Mastercard network rules, regulatory requirements, and internal risk guidelines. This role requires strong operational expertise in dispute management, customer protection, and card operations. The individual will also be expected to collaborate effectively with internal partners, schemes, and acquiring banks. **Job Responsibilities** **1.** Review, analyze, and validate chargeback scenarios of transaction disputes requests from Cardholders. **2.** Submit to respective issuer/ merchant through respective schemes' dispute management system platforms. **3.** Follow the chargeback sta
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