Origin Bank
Finance
CardServicesSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Card Services Specialist at Origin Bank. Skills: Card Services, customer service, transaction processing, system monitoring. day-to-day activities of Bank Card. answers phone calls from customers and co-workers to provide information and assistance”
Industry & Context.
resolve ATM issues/outages; submit tickets to FIS on Debit related issues
Physical Demands, Work Environment, travel
What They're Looking For.
Must Have
one to two years banking or related experience, Responsible for compliance under the requirements of the BSA, AML, OFAC and CIP related policies, Must report any unusual or suspicious activity involving customers or fellow employees to the BSA Department
What You'll Do.
day-to-day activities of Bank Card
answers phone calls from customers and co-workers to provide information and assistance
provides support to the Bank Card/ATM Analyst and Supervisor
Fields high volume of internal/external customer calls in regards to Card Services
Responds to card related inquiries received via email to Card Services
Credit and ATM inboxes
Monitors all Bank Card Systems and ATMS to ensure systems are operating
Credit Card and ATM/Debit Card file maintenance requests
Performs quarterly off-site ATM ADA compliance checks
Receives and posts payments for Credit Card Customers
Provides Settlement Assistance to Cash Services on ATM’s
Processes returned Debit Cards/Correspondence received from the US Postal Service
How You'll Work.
Team & Collaboration
provides support to the Bank Card/ATM Analyst and Supervisor; Frequent direct contact with clients and team members
Communication Scope
talk or hear; customer calls; customer inquiries
Full Job Description
# _**Your Career. Your Story. Let 's Write the Next Chapter Together.**_ At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. **Job Description** Responsible for day-to-day activities of Bank Card Services; answers phone calls from customers and co-workers to provide information and assistance accordingly; provides support to the Bank Card/ATM Analyst and Supervisor by performing the following duties. Word **D****ut ies and Responsibilities **include the following. * Fields high volume of internal/external customer calls in regards to Card Services. Responds to card related inquiries received via email to Card Services, Credit and ATM inboxes. * May assist customers with Service View, CMSE and Consumer Card product applications as they relate to all Card products and services. * Monitors all Bank Card Systems and ATMS to ensure systems are operating throughout the day; notifies applicable service provider when systems are down. * Processes Debit Card, Credit Card and ATM/Debit Card file maintenance requests. * May receive new Business Credit Card Applications and scan into Docutreev for processing. * May log returned mail, cards for disposition
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