NASA Federal Credit Union
Financial Services
CardServicesAssistantManager
“Card Services Assistant Manager at NASA Federal Credit Union. Skills: Card services, Member service, Staff leadership. Support daily operations. Lead staff”
Industry & Context.
Problem solving; Decision making; Analytical abilities
What They're Looking For.
Must Have
Three to five years of card service experience, One to two years of management-related experience
Nice to Have
Associate degree or equivalent from two-year college or technical school
What You'll Do.
Support daily operations
Support member service excellence
Assist with escalated card issues
Ensure efficient processing
Research product performance
Analyze product performance
Provide recommendations for new products
Provide recommendations for existing product enhancements
Act as first level assistance for escalated issues
Assist customers with account information
Assist customers with transactions
Assist customers with problem resolution
Assist customers with membership eligibility
Ensure adequate coverage for phone queues
Train Card Services Associates
Support areas within Card Services Department
Directly supervise employees
Appraise employee performance
Address employee complaints
Resolve employee problems
Set example for staff
Report policy violations
Report security violations
Project professional image
Promote total quality service
Create atmosphere of member appreciation
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Business writing
Process & Methodology
Project management
Applying for this Card Services Assistant Manager role?
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